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AT&T Store

19191 US-2 Suite 105, Monroe, WA 98272, USA

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Detailed Information

Place Types Electronics store
Address 19191 US-2 Suite 105, Monroe, WA 98272, USA
Coordinate 47.860562,-121.973683
Website https://www.att.com/stores/washington/monroe/122207
Rating 4.3
Compound Code V26G+6G Monroe, WA, USA

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Reviews

Lyvonne M (09/02/2020)

My experience was great... Here's how I can sum it all up.nnSo I've been with Sprint for over 20 years. Finally, decided it was time for me to move on. In Monroe, WA, i came into the AT&T store with the intent to join my GFs phone plan.nnWe met with two members of the carrier; Maria was the one who ended up helping as the other associate was doing inventory. He did however gather information which gave them an idea of what was needed. After about 10-15, Maria provided aid. She helped me switch carriers, got my phone data transferred, corrected the mistake made previously by a rep to my girlfriends plan, then transferred data and set up my GFs daughters phone. She even put the screen protectors on both phones. She multi-tasked like crazy and was still able to hold conversation with us. Great people skills as well which is not common in the tech world. She was informative, very knowledgeable, patient, and was willing to help with all our needs. Her pride in her work was nothing short of excellent.nnIt was a great experience! I definitely enjoyed my visit and even more after walking out with my new phone. Thank you again Maria for providing the best service I've seen.

Ben Black (09/10/2020)

Five stars for that great employee at the store,nShe did a great job explaining options and was very helpful.nIf I were to rate att on the whole, maybe 3 stars.nBut at least there are good employees at this particular location in Monroe Washington.

Sam De Long (10/11/2020)

I went into the store with a new hotspot that I had just purchased elsewhere and just wanted to get a plan for it. I was told that I could get unlimited data by signing up and then canceling a direct tv service which is no big deal. I was in the store for around 40 minutes and had to give my SSN to the reprehensive over 6 times and at the end was informed that there is something wrong with the system and we couldn't complete the sign up.nnRealistically the representative at the store did a good job. He seemed to know what he was doing. I feel more of my frustration is with ATT in general. Why should I need a credit check to buy a SIM card? I was not interested in buying anything else but the way their systems are set up makes it impossible to make a purchase without giving all my personal information.nnI have literally bought vehicles with 0% down in less time than I was in the store.nnTo sum it up,nnThe representatives did their job excellent. It is ATT as a whole that screwed this pooch.

natalie sax (09/06/2020)

The store representatives were polite informative and friendly. We were very pleased with our experience.

Jonathan Gooler (06/01/2020)

At first glance/shopping trip here this AT&T store was fantastic. Until we had several instances of our devices not being set up correctly within the AT&T system and we ended up being overcharged by almost $50 a line and because of the way they made the additions we are stuck for 90 days.

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