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T-Mobile

14650 N Kelsey St #111, Monroe, WA 98272, USA

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Detailed Information

Place Types Electronics store
Address 14650 N Kelsey St #111, Monroe, WA 98272, USA
Coordinate 47.8641621,-121.9770542
Website https://www.t-mobile.com/store-locator/wa/monroe/kelsey-chain-l
Rating 3.4
Compound Code V27F+M5 Monroe, WA, USA

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Reviews

Jason Quiggle (02/08/2020)

Recently popped in for a new SIM card - service was prompt and friendly and without any pressure. I received quick service and was very pleased with my most recent visit on 4/26/2019

Tammy Payne (10/22/2020)

If I could give this store less stars I would, the young lady in there told me my screen was broken and needed to do a insurance claim, so I call insurance and they said no the is a paneling issue on the inside so it's a warranty problem, I then go to the Woodinville store because it's closer to my work and they said they have no idea why Monroe told me to call insurance, they got the warranty exchange set up and had it sent to Monroe. The next day we go to pick up my phone that was delivered and they REFUSED to give me my new phone, the guy said it's money out of his pocket and he wasn't going to do it. This happened last week, I wanted to take some time to cool down before I left a review. My family will never go back to this location, I can't believe that the guy wouldn't hand me my phone, mind you the girl who originally helped up the first time kept whispering in his ear and that's when he decided to not give us the phone. LONG story I Know but finally T-Mobile did an exchange but I had to wait two more day, meaning a total of almost a week without a phone. DO NOT GO TO THIS LOCATION! Woodinville is far better and the people there actually care about your experience.

Michael Allen (10/13/2020)

I've always gotten top notch service, with T-mobile!! Thank you, Austin & Shara...⚘ud83dudc4a

Paul Yost (04/23/2020)

I share a plan with my fiance. We ordered the special on the new Samsung Galaxy S20 Ultra. They gave us the Samsung Galaxy S20 Plus by mistake and we didn't notice assuming they gave us the right thing, It wasn't until we were about to get cases for the phones, that we went into settings and 'about phone' that we saw the phones were not the Ultra, but the Plus.nShe took the phones back to the store only 2 days after we had them and they charged a total of $100 to restock them! It was THEIR fault and there is a 14 day return policy!nBe careful to be CERTAIN what you get as the boxes don't say it. You have to go into 'settings' and then 'about phone.' Yes, we should have known this somehow but trusted their expertise and paid $100 for absolutely nothing! With so many people out of work and suffering, including us, this speaks poorly of the inflexibility and lack of concern whether they lose good customers and obviously aren't worried about looking bad to the public.

Pat Stout (09/06/2019)

The employees and manager at this store are AWESOME. Friendly, courteous, knowledgeable, and just downright nice. To have such a good experience EVERY time you walk into a store is incredible. Other companies should take a page from these guys and this store! They have set the customer service bar HIGH. Thanks for having my back!

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