Massage Envy

You can never reach them on the phone anymore, it's truly ridiculous. No matter what hour of the day you're calling, it somehow always rings for a little bit and goes to voice mail. I'd like to schedule with you guys, but maybe I should go elsewhere.

This business discriminates against health care workers. After paying my dues through the entirety of the shut down from Covid-19 I scheduled a massage. Upon arriving I was refused service, ostensibly because I have treated patients who had been exposed to covid even though I was on full PPE gear. Needless to say I cancelled my membership via registered letter. Not only have I not received a refund but am STILL being charged. Would not recommend doing business with this company.

After being closed from March 2020 on I was still billed for massages I could not get. I asked for a refund and was told that they don't give refund and that I sign a contract. But since they were closed, it was not my fault that I could not receive the service I payed for and I should get a refund. I will never use them again

My wife attends this location regularly and prefers it over the other locations. Myself I only ever wait here, and that experience is excellent. Their staff is nice and friendly and their waiting area is comfortable and relaxing. Highly recommend waiting here for your significant other if needed.

I have been a member at ME for YEARS. I’ve visited different branches in many different states and I am sad to say my experience with the Alderwood branch of massage envy has been nothing short of a nightmare. After canceling on me 30min before a scheduled massage they weren’t even apologetic and the next time they canceled on me ( LESS THAN TWO WEEKS LATER) I wasn’t even notified until I went to check in for my massage! I decided to write this review today because I called YESTERDAY evening to cancel my massage I have scheduled for today and I wake up to a voicemail from Stephanie at ME saying they are going to charge me 50% for canceling “last minute”?!!!! This is absolutely bananas and backwards customer service! NOT a good representation for ME at all in my opinion. So disappointed.