Northwest Hot Springs - Burlington

I have an old Hot Springs Classic Hot Tub that wasn’t heating and had a water leak that wouldn’t stop. I went into Northwest Hot Springs to see if they could help keep the old tub running. Galen and Pam went above and beyond to help me out! Instead of selling me a new heater Galen offered me parts from an old hot tub that was going to be thrown away. The heater worked perfectly and was free! The water leak was a difficult issue having PVC fittings that are 30 years old and knowing parts don’t exist online. Pam was able to find the parts I needed in the store and all for $17!! As of this morning the tub is leak free! Thanks again to Pam and Galen, you’re earned my business and gratitude. I won’t be looking anywhere else for my Hot Tub needs!nnTed

Extremely satisfied customer. It took a while to figure out the difference between a normal spa and a Hot-springs spa, I had both. These are like a work of art. The quality is amazing and the power of the jets and the seating, you really do get what you pay for. I would highly recommend NW Hotsprings to anyone in the market for a quality Spa. The staff was great as was the price and delivery.

Fast, prompt, courteous service and load up by Jordan. Great place!n~Joel Douglas Coachman Inn

Really enjoying shopping and getting our hot tub from Northwest Hot Springs! They made the process easy and we appreciated all the advice and knowledge they gave us about our first hot tub!

My wife and I recently purchased a hot tub from Northwest Hot Springs. Jordan Brown was our sales person and was extremely helpful in explaining the features of the various models, so that we wound up with a hot tub that was perfect for our needs. He also lowered the price as much as he could by giving us credit for the last repair charge for our old tub and for a sale which had expired. Jordan also made sure that the tub was available to be installed on the day that he had promised and has been very receptive to answering our many questions since installation.nnThe superheroes in this project were the installers, especially Quinn, the foreman as well as David and Greg, his assistants. Unfortunately, they encountered an uneven foundation for the tub. Rather than using shims and other means to level the area and calling it ”good enough“ so they could finish the job that day, they insisted on doing it right by having my deck handyman build a smooth and level platform first. This meant that they would have to come back on a different day after the platform had been constructed. However, their next available opening to install the tub was more than a month in the future. Since we had promised our grandchildren, who were visiting from out of town the week of Thanksgiving, that they would get to enjoy our new hot tub, Quinn and David very generously volunteered to return the next day, AFTER THEIR REGULAR WORK HOURS, to install the tub. Quinn actually worked until 8 PM to finish a perfect installation. Now, that’s what we call a real commitment to customer satisfaction!nnWe would definitely recommend Northwest Hot Springs as THE place to go for the purchase and repair of hot tubs.