Willow Salon & Spa

The salon is beautiful and very clean. I had a great experience getting a foil and cut with Jolene. She listened to what I was wanting and did the best highlites I’ve had in a long time! The front desk girl was also attentive and greeted me when I came in. I can’t wait to go back!

Yesterday was my first salon experience and my service was a balayage! For starters, the salon was very clean and they were following all the regulations due to covid, it was also still very homey and a beautiful set up.nMy stylist name was Jolene, who was AMAZING. She was very personable, kind, could keep a good conversation and answered all my silly questions about hair. Jolene was great and did an incredible job on my hair, which was exactly what I wanted. Afterwards, we even did a little photoshoot of my hair lol.

I went in for a balayage/Sombre and left not only disappointed, but hurt. My hair was healthy and felt great before I went in and now it not only looks crazy but feels coarse and my scalp is burning. I went to a consultation before the service and had a long conversation with the stylist (Mandy) a week before my service. I informed her I was allergic to the Kevin Murphy line and had a reaction to it before and she used it anyway. I even mentioned to her my scalp was burning while she washing my hair and she said “well I used the conditioner and you seemed fine.” so she went ahead and used the shampoo too. Mandy was nice in the beginning until my hair came out and I was dissatisfied. She was rough and harsh to my head and hair; digging her nails into my scalp and refusing to use a comb or tool of any kind to de tangle my hair even after I said she was hurting me. She laughed and said “I told you I wasn’t nice.” She used her fingers and ripped through my hair as fast as she could. As a licensed cosmetologist myself I have never seen or experienced anything like this in my 10 years of practice. Why would anyone deliberately cause harm to another person who is paying you for a service? I now have to go see a physician to look at my scalp. Don’t come here.

I’ve had two stylists since I started at this salon back in 2015 and they have both been really great! My first stylist decided to make a career change, but Willow did a great job finding me someone else when she left. I have loved the cuts (despite having a pretty rough decade with haircuts!) I am currently a client of Carrie’s. She is very kind and careful about my fragrance allergy, her hair cuts are THE BEST IVE EVER HAD, and she’s a joy to chat with. Highly recommend!!

I had a a safe, well cared for experience! Wonderful hair cut. At this time that's beyond price. Thank you!