Verizon Authorized Retailer – GoWireless

I rarely take the time to post a negative review, but this one is well deserved...nIssue 1:nOn 5/23 I walked into the store to purchase an iPhone 11 with a trade in of a Samsung S9+. The trade in offer and promotion was $550 off the retail cost of the iPhone with this specific trade in. In addition, the store manager informed me of a BOGO offer for an iPad with $200 off retail. I took advantage of both. After 3 billing cycles, the $200 credit is being applied correctly to the iPad but the $550 trade in credit is not being applied to the iPhone. I went to the store on 3 separate occasions to try to resolve and was unsuccessful. On one occasion the District Manager took my information and kept my receipts to contact the Verizon representative directly. He assured me that he will escalate and resolve the missing $550 trade in credit. Two week pass and no contact. I visited the store a second time and was told that there is nothing they can do for me and it was my responsibility to take the matter up with Verizon directly. Note the store manager did not give me this direction herself as she was in the back room and channeled through her store representative. I was finally able to work directly with Verizon but was at a disadvantage since the District Manager at the store kept my receipts and did not return them. Verizon informed me that I can only use the trade in promotion or the BOGO and NOT BOTH. Verizon was able to apply the monthly credit on the iPhone bit removed it from the iPad and will now be paying full retail price on an item I was told was discounted by 50% not to mention the monthly access fees. Bottom line is that it is the store's responsibility to know that which promotions can be applied with a BOGO and which ones do not. Not the customer. I am out $200 and the monthly access fees for a device I would have never purchased in the first place without the promotion. This is negligent at best and deceptive at worst.nnIssue 2:nOn 4/4/20 I upgrade my Samsung S9 to a Samsung S20 and redeemed $140 of Verizon Up Rewards credits I accumulated towards a new device purchase. I provide the promo code to the representative and was told it will take 2 billing cycles to see this credit on the bill. 4 cycles later, no credit was being applied. Verizon informed me that Verizon Up rewards credits are a one time credit off the purchase of the phone and not monthly. This was not what the store representative told me. I was able to receive this as a one time credit directly through Verizon but again, the store gave me misleading information.nnThis has also taken away a lot of my time and created frustration for me considering I have over 7 devices with Verizon and have been a customer for close to 10 years. This experience has left a VERY bad taste and I sincerely hope that store manger and the district manager will be held accountable for my experience and prevent other customers for going through the same.

The young man was very helpful & polite.

Trey was really funny and helpful while setting up my new iphone. he made a lot of jokes and set up the phone very quickly.

I just want to thank the employees here for being so kind to me when I came in. Everyone was smiling and having a good time and it was a nice break from how gloomy everything else is right now. They really took their time to make sure I understood how to use my phone, which is something the store I bought it from didn’t do, so I will be doing all my shopping here from now on. Thanks Verizon for hiring these people who understand good customer service

Every time we come here we have a great experience. Today we were helped by the store manager Rylie. She was quick, bubbly, and helped get us a great deal. You can tell how much she cares about the customer and for that reason we will always come to this location!!