Map
Detailed Information
- Place Types Electronics store
- Address 4502 S. Steele Street 1046 B, Tacoma, WA 98409, USA
- Coordinate 47.2153216,-122.4680134
- Website https://www.t-mobile.com/store-locator/wa/tacoma/tacoma-mall-in
- Rating 3.7
- Compound Code 6G8J+4Q Tacoma, WA, USA
Photos
Reviews
If I could give them zero stars I would. I was told when I went in to switch carriers that I didn't need to worry about my last carrier anymore that they would take care of everything. I've never switched carriers before so I believed them. Couple of months later I'm being sent to collections by Sprint, because apparently that's not how things work. SO I call T-mobile and then they finally explain the whole process to me. Like why was I not explained the whole process before. Because of them not explaining it to me I've been sent to collections. TERRIBLE costumer service, and they need to make sure they actually explain things to costumers completely.
I want to take the time to thank Dejah, Katelyn, and Lisa for taking the time to assist me in the situation I have had to deal with for 3 days. I had gotten a replacement phone from the apple store that had problems straight from the bat and I went to 3 different places to get the phone looked at, which was no help at all. So I decided to just go to my carrier and see what I can do about it. And I ended up just getting an upgrade at no cost!nSo, thank you all so much for taking the time to ensure that I would be taken care of and to make sure everything went smooth! A special thank you to Katelyn for explaining the trade-in policy and a special thank you to Dejah for helping me from start to finish! You girls did awesome! Keep up the good worknThanks a billion,nSavandra
The entire experience was positively memorable. I called the store prior to my arrival and was directed to ask for Dejah. Upon my arrival, she warmly yet calmly greeted me. Dejah guided me through the process and dissolved any anxiety I had switching cell phone service providers. The conversation seemed very natural. I told her what I wanted and she provided that, then made recommendations based on what I presented. She took care of me while helping other guests. My questions were answered directly and with clarity. Job well done!
Worst customer service Amber was the Tmobile worker. She has quite the little attitude. Came in for a screen protector, step back took her over 5 minutes to get to the screen she needed to get to. But anyway was out of S9 screen protector. Asked if she could call the Tmobile store down the street. Her response was you what you cant call yourself! My response was no I'm asking you to call before I drive that way. I never had problems with other Tmobile stores calling each other to see what others store have in stock. Blonde hair and wearing glasses. Thinks shes all that. Kinda attitude. Plus I had free screen protectors for a year. Been going to this store for over 12 yrs never a single problem. ud83dude21ud83dude21ud83dude21ud83dude21
I had went to the stand located near Macy's, since we were passing by, to ask for a general question.nIt was approximately around 1800-1900, 13 November 2018.nnI was assisted by a female staff. She clearly looked like she didn't want to be bothered, rollin her eyes for no apparent reason. As if I did not know what I was talking about, which is the reason why I came over seeking for help.nWhile I was trying to communicate, their speaker was near where we were speaking and she could've at least tone it down when speaking to a customer, instead of me having to raise my voice more than normal.nnDefinitely will take my service elsewhere, no time for that kind of negativity.
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