Map
Detailed Information
- Place Types Electronics store
- Address 1501 E Main Ave Ste B, Puyallup, WA 98372, USA
- Coordinate 47.1922442,-122.2736692
- Website https://www.metrobyt-mobile.com/?cid=YEXT%7CGM-BD%7CListings%7C
- Rating 4.1
- Compound Code 5PRG+VG Puyallup, WA, USA
Photos
Reviews
I wish I could give zero. I was verbally abused and bullied by Brad the manager. He was rude argumentative and refused to help me . I am a long time customer and am looking into a new service .
My granddaughter went in to this store to have her sim card switched from a broken phone to a new phone. I had given her the 8 digit pin/security number, however she lost it before getting to the store. The male associate she spoke with asked her 3 or 4 questions about the account to verify her authority to make changes. She did not know the answer to any of them. So the employee changed the pin number and helped her change the sim. I am glad that she got this accomplished but I am upset about the lack of security. How did he know she was really my granddaughter and on the account. She could have been anyone. What is the purpose of the security pin if an employee can change it at will to help the person in front of him. In this case I had sent my granddaughter in but he had no way to tell who she was and that she could make this change. What if I had changed the account and she was no longer on it but decided to get back on it. We have a lot of hackers, etc stealing sim card numbers and using them to make unauthorized calls and now we have MetroPCS employees helping them. I think it is time to go shopping for a new carrier.nnI gave one star because that is the only way to get it to post. I would not give it any otherwise.nnjohn b spence
Energetic, upbeat and knowledgeable help. I was impressed! I not only left with what I wanted but was reminded of optional accessories I definitely wanted before walking in.nnOutstanding service!
Melissa is an asset to metro. She did her best to accommodate me with an issue and still acknowledged every customer who came through the door with a warm smile and hello. She was extremely busy and the only employee working. The world needs more people like her in it. Cudos to you Melissa. I give her twenty stars. I have dealt with other metro employees that I would terminate on the spot.On the other hand...I give metro a minus twenty for their policies and procedures. Very disappointing.
Dont buy anything from this store. It will lie to you just to get you to buy something they lie and when you go back for a return or refund they wont acept it they lack knowledge of products and terms and conditions.
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