Direct Furniture

We purchased a dining table and a coffee table from them in July. We were told we would receive updates regarding the delivery times. Covid has changed a great deal but the customer service and comprehension skills of this place is definitely lacking. We were given the original date that everything would be in on 13 Aug, then 20 Aug then 1 Sept. Now supposedly everything will be in 14 September. All we want is a realistic date and if you don’t have one then don’t give a wrong date!!! Of course I call today and give the individual the name on the order. I get a very rude call back stating I didn’t give the right information which is false. Once we finally receive what we paid for, we won’t be returning.

Wide variety of furniture with nice people.

Great Customer Services - Even BETTER Prices!!!nI purchased 3 furniture items from Direct Furniture Springfield Mall. Brian my salesperson has been such a great person to work with. I first purchased my son's Twin over Full bunk bed from them in navy blue in April 2018. One part was not installed by the delivery folks, so after several months of waiting for it to be delivered, he drove it over to my house and installed it himself.nnI then purchased a 2 piece Ashley Living room set (May 2019) from Brian. It was delivered within the timeframe he provided me. The sofa would not fit up my stairs, so the delivery guys had to take the sofa up my neighbor's deck and through my kitchen deck door (because she has steps and I do not). This Ashley set is BIG and BEAUTIFUL and the price was much less at Direct Furniture than what the Ashley Store wanted for it - not sure how they do it!nnI recently purchased a dark gray counter height Ashley dining set, again it was MUCH less than the price of this SAME SET at the Ashley Furniture Store. I put down a deposit on it as I've done with all my other furniture pieces (usually half down) and will pay the remainder once I get a delivery date. Great furniture place. Very nice store front and endless access to pieces via their catalogs. They didn't have my living or dining pieces, so I went into an Ashley store, to see and touch it and then ordered it from Direct Furniture for less.

We bought a sectional sofa and dining room table/chairs from them. Great quality, arrived within the estimated timeframe. Sales associates were extremely professional. Thank you!

Great location for everyone nice Decoretion