Chick-fil-A

What can I say it's Chick-fil-A

Always fresh, timely even for as busy as they are.

Be prepared to spend 25 minutes in line. Driving through maze of pallets and if the person in front has to wait on their food, you wait too.

Was about 10 cars in front of me and the line still moved quickly... car hood were nice friendly.. food was good. Excellent service

Usually love this restaurant and all locations have wonderful service, until today. I placed a mobile order for curbside pickup,I arrived to the restaurant and keyed my space #. I sat waiting patiently for my simple order. 30 count nuggets. My order finally came out to me @3:37pm. I inquired if the sauce was in my bag and was told it was. Since I have never had any issues, and it was such a simple order, I never bothered to look in the box. To my dismay upon arriving home I washed my hands and began to prepare plates for myself and family, only to discover I didn't have a 30 count. I called the colonial heights location where the purchase was made to inform them of my discovery. I was asked if I would be coming back to correct the order. When I stated I would not be returning today, I was informed to bring the box back within 2 weeks. For clarity I inquired if I was to keep the empty box for 2weeks. She, Kim(manager) told me to keep the nuggets and the box, to bring the entire contents back to the restaurant. I asked to speak to a manager, because I felt that this explanation was truly absurd, only to be informed that these asinine instructions were being stated by a manager. I informed Kim that I would return back to the restaurant and requested she have my correct order ready upon my arrival. I arrived to the restaurant called back to inform her that I was outside in front. She stated she would be right out. When she came to my vehicle, she was empty handed and requested that I give her the order I had. When I inquired where my fresh order was, she replied that she needed the incorrect order before she could give me anything. Kim further displayed unprofessional customer service as she had me sit outside and wait longer. At 4:30, I was left waiting for almost an hour, with no form of apology for the screw up and inconvenience. Nearly an additional 20 minutes later she sent my order out to me by someone else. In the midst of this pandemic I truly feel that my food should never have been handled by several people before getting to me,especially when the simple order was screwed up by them. I quickly refused the food and requested a refund. Kim then returned to my vehicle to attempt to inquire if I truly requested a refund. She then requested my card to credit the funds back to me. She returned to my vehicle to state that I would not receive my funds for approximately five to seven days and walked off; still with no apology. Absolutely unacceptable, and I will never return to this restaurant again.