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Design Within Reach

3338 M St NW, Washington, DC 20007, USA

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Detailed Information

Place Types Furniture store
Address 3338 M St NW, Washington, DC 20007, USA
Coordinate 38.904873,-77.067223
Website http://dwr.com/
Rating 4.1
Compound Code WW3M+W4 Washington, D.C., Distr

Openning hours

Monday 10:00 AM – 6:00 PM
Tuesday 10:00 AM – 6:00 PM
Wednesday 10:00 AM – 6:00 PM
Thursday 10:00 AM – 6:00 PM
Friday 10:00 AM – 6:00 PM
Saturday 10:00 AM – 6:00 PM
Sunday 11:00 AM – 6:00 PM

Photos

Reviews

Dondré (02/02/2021)

I really hope you have a better experience than I did, but you should avoid purchasing from this studio. I would recommend going here to only see the furniture in person and testing it out to see if it's comfortable or maybe clarify a color. THEN ORDER THROUGH THE MANUFACTURER NOT THE STUDIO. I ordered a herman miller sayl chair from here on December 3rd. There was some confusion with the color I wanted. The picture looked grey on the imagine I was shown and I made it clear that I wanted a white chair. I was told that the chair was actually white and that the lighting in the picture made it look grey. I trusted the person who worked there they would know better than me. Turns out the chair was grey when I got it. No big deal, honest mistake. My biggest issue is that it is now February 2nd and I'm still dealing with this problem. I still don't have the chair I actually wanted. On email exchanges and phone calls they tell me what I want to hear but no action has been taken, only suggestions about what they can do, which has only been offering me a partial refund. I made it clear I'd rather do what it takes to get the color I want. It seems like they have been stalling on purpose so that the return policy runs out. I have reached out to Herman Miller in hopes to get this situation handled. This is ridiculous.

Jacob Vind (12/03/2020)

Nice showroom but poor customer service. We bought a table and a bench. We were told table would arrive at a certain date. Date passed and nothing happened. We contacted the showroom. No answer. Contacted the showroom again. We got a short reply that they would look into it. Then nothing happened and again we had to write them and ask for status to get another update, but no solution. Then no response again. We went to the shop and waited 20 mins to talk to someone - but employee on the phone did not even have time to acknowledge we were there. Just sent another email. Still no table. I am sure it is the manufacturers fault - just expect better service and communication from high end brands such as DWR.

Sam Schrantz (11/06/2020)

Was very happy with my experience, much more than I was expecting. I was referred to them by the Herman Miller store so I could try out the Aeron and Embody office chairs before purchasing one. The salesperson actually tried to create a personal connection and didn't try to talk me into anything I wasn't already looking for. He was well informed and told me about the company's history, his personal work experience, and how they continue to help their customers even after their purchase. I came in expecting to be satisfied with the Aeron chair, but found the Embody far more comfortable and easier to move around in. The salesperson was able to explain the difference between the normal embody chair and a limited edition version that is actually cheaper with all the upgrades. Overall, it was a very positive experience and though I wasn't planning on purchasing from them, I probably will now.