Map
Detailed Information
- Place Types Embassy
- Address 2249 R St NW, Washington, DC 20008, USA
- Coordinate 38.9128327,-77.0502784
- Website http://www.kenyaembassydc.org/
- Rating 2.3
- Compound Code WW7X+4V Washington, D.C., Distr
Openning hours
- Monday 9:00 AM – 4:00 PM
- Tuesday 9:00 AM – 4:00 PM
- Wednesday 9:00 AM – 4:00 PM
- Thursday 9:00 AM – 4:00 PM
- Friday 9:00 AM – 1:00 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
update - received email with a message to mail stamped self addressed envelope after only 13 days from biometric capture.nnFollowed instructions given - mailed envelope on a Friday. e-Passport mailed back that Monday by 11am.n-----------------------------------------------------------------------------------------------------------------nTravelled to Washington DC biometrics capture for e-passport renewal on February 2021. Everyone I interacted with was very helpful.nnProcess: Make sure to fill out your e-passport application fully. Paid using mpesa. Book your appointment. Make sure you bring ALL required documents and copies needed.nnCommunication: from my experience, the only way I got a response was by email.nnPick up: should I send a prepaid envelope along with old passport, receipt and token is a good idea or travel to DC to pick it up? What should I do? What is your experience?
I went to the embassy on Feb 2020 just before everything shut down. I got my passport much later, but understandable with COVID. Although, we bash our government employees any chance we get, I want to acknowledge that the new team is pleasant and helpful even within the limited systems they are working with. Thanks for the customer service.
The worst service to the Kenyan diaspora needing quick assistance. Calls are answered by automated answering services. It is hard to talk to a live person on the phone to explain your situation. Even when prompted to leave a message, a voicemail tells you the voice mail is full so you can’t leave a message. Any other Kenyan with similar experience?
Attempting to make an in-person appointment online. No luck I've clicked all the days through April. Either your online link isn't working or you need to provide an available date to make it easy for everyone. They don't pick up calls.
Went to renew passport and the embassy staff were Professional, Courteous, efficient and very understanding that I didn’t have some documents. It felt like home!
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