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Massage Envy

1908 Bryant Rd Suite 140, Lexington, KY 40509, USA
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Detailed Information
Openning hours
  • Monday 9:00 AM – 10:00 PM
  • Tuesday 9:00 AM – 10:00 PM
  • Wednesday 9:00 AM – 10:00 PM
  • Thursday 9:00 AM – 10:00 PM
  • Friday 9:00 AM – 10:00 PM
  • Saturday 8:00 AM – 6:00 PM
  • Sunday 10:00 AM – 6:00 PM
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Massage Envy
Massage Envy
Massage Envy
Massage Envy
Massage Envy
Massage Envy
Massage Envy
Massage Envy
Massage Envy
Massage Envy
Reviews
Takia King-pullums (03/26/2021)
I normally never write reviews on here but today I just have to after being WRONGFULLY CHARGED FOR A SERVICE I 1. DIDNT RECEIVE AND 2. FOR BEING LIED TO OVER THE PHONE AND STILL GOT CHARGED AN AMOUNT THAT WASNT DISCUSSED!! I would never recommend anyone to go to this company or this location for that matter! The representative that was on the phone was pretty rude when I tried to explain to her I was never made aware of an RESCHEDULE FEE! Now okay cool I didn't want to argue I accepted the fee but they charged me way more than I was told for that fee! I will in fact be going to this location tomorrow to speak with the District Manager, and once again WATCH OUT BOOKING THIS LOCATION! HIGHLY DONT RECOMMEND ! If I could give them zero stars I WOULD!
Thomas Shafer (03/28/2021)
Completely ignored my phone calls and messages for 30 plus minutes while I struggled with their website to update my payment method, because they need one to book, but the website wouldn't let me update my payment method at all so I couldn't book my appointment. Meanwhile they did not pick up the phone after calling 5 times and leaving 2 voice messages and then GAVE AWAY the appointment I had been trying to schedule for 30 minutes. Literally zero customer service.
Gale Roberts (09/25/2020)
This Massage Envy location is home to the most wonderful staff there is. My therapist does exactly what I need her to and the front desk ladies and managers have been nothing but top-tier professional. They always ask how I’m doing and even know me by name when I walk in! If you have a bad experience at this place, then it’s definitely you’re own fault.
Shel (08/25/2020)
So fantastic, the best quality services offered around! Excellent customer service and great products and services. Can't wait to be back again. I encourage everyone to try this place out!
Mr Biscuit (12/10/2019)
This was my first massage and it was fantastic. The staff was very friendly and helpful. The place was very clean and relaxing as soon as I walked in the door. It's truly an amazing experience for a great price. I will absolutely be back asap. Highly recommend.
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