Pottery Barn

I have visited the Lexington, Kentucky Pottery Barn three times over the past six months. The first visit I was with two other ladies. We went through the store not once but twice and not one single person greeted us, asked if could helped us. The store was not even busy. We were the only customers in the store.nSecond visit was pretty much the same as the first visit. I had to hunt down an associate to help me.nOn the third visit, this past Saturday, again, no one greeted me or even acknowledge me. I went through the store twice at a slow pace. It totally amazed me, was the manger didn’t say anything to me or anyone around me. I know she was moving merchandise around, but still that is no excuse. I don’t care if you are busy, you should acknowledge your customers and let them know that someone will be with them in a few minutes.nnOh, did I mention that myself and the other two ladies that were with me on the first visit were all Pottery Barn associates from another store in a different city. This type of behavior would have never been acceptable in our store. I don’t think your district manager or president would approve of how you treat your customers. Was hoping that third time would be charm instead of three strikes and you are out!nnYou got one star because I couldn’t give you zero stars!

I purchased a bedroom suite from Pottery Barn on October 11, 2020. My credit card was charged. I was given 3 dates for delivery. One part was due mid to end of October. The end tables arrived on November 9, 2020. The dressers were estimated for mid to end of November. Still have not received the dressers. The bed was estimated mid to the end of December. Still no bed. I have called, texted and gone to the store in person to see my salesperson. She even gave up and turned it over to customer service. Who have not contacted me. I have tried to call customer service several times too. I finally reached a supervisor on Sunday, January 10, 2021. The first person I spoke with told me “she said she would take your call.” Ashley told me she would email and call about the bed on Monday. One dresser is in a warehouse in Columbus, OH while the other was supposedly in transit to that same warehouse. The bed was in a warehouse in New Jersey. It is now Thursday and I have sent emails asking what Ashley found out and have not heard back.nI would not recommend purchasing furniture from Pottery Barn.

I normally love Pottery Barn but this one has practically nothing. It could be due to the fact that it's so new

This store is beautiful and the employees are also incredibly helpful and friendly. I had a difficult interaction with a manager at the Cincinnati store in the past that soured me on going there even though I live in Cincinnati. Consequently, I tend to avoid it and will often time some purchases to pick up at the Summit store when I go to Lexington. I have never been disappointed in their service, and they often have inventory that Cincinnati does not have.

The people are extremely friendly and is one of my favorite places to go on the weekends