Reflections Salon & Spa

I had a consultation scheduled with Amber that I was very excited for! Unfortunately the day of my consult I called to ask if the stylist wear mask. They said as a customer I'm more than welcome to wear a mask but that none of stylist will be wearing a mask. I canceled my consult and was very disappointed ud83dude1e Keeping your clients safe is very important to me and definitely worth the trip to Boise!

Tia is magic with her scissors. Did a Fantastic job with my hair.

Veronika is AMAZING. I walked in here after a very poor salon experience elsewhere, and she managed to take the mess on my head and renew my confidence. I learned so much about how to properly care for my hair, and have a fantastic cut and colour.nI can not recommend this salon enough or say enough good things about it. I’ll never go anywhere else!

We love this salon for pedicures and haircuts, but if you are particular about your color, look elsewhere.nnMy wife got her hair cut and colored by Ashly. After a consultation the color came out much darker than expected and when my wife pointed that out, the stylist replied that it was the lighting.nnBetween the immediate blame of it being the lighting, the fact that she got dye on my wifes shirt, and only used a couple of foils during the whole process (any other stylist we have used has filled her head with foils), made my wife lose any trust that there would be a shot at getting it fixed here.nnWe visited a high end salon in Boise and with their free consultation they said that if they lightened her hair any there was a strong chance her hair would turn orange and encouraged us to simply seek a refund from the original stylist.nnA week after her appointment I went back to the salon to ask for a partial refund (Just for the color since my wife liked the cut). Instead of a stylist wanting a happy customer, I was instead met with a someone who's only offer was to try to fix it for free (see above statement about how much my wife trusts this stylist) while blaming my wife for a bad color choice. While our conversation was polite it was quickly evident that even a partial refund or even a heartfelt appology was not an option.nnMy wife and I travel the country full time and have visited many salons and we're always impressed by the stylists who make sure their customer is happy before they ever walk out the door. If you're not happy when you leave this salon, well, it must simply be the lighting.

I scheduled my appointment over a 2 months in advance. I got a call a month before telling me my stylist wouldn't be working there anymore. I asked if I could keep my appointment and explained I would have family photos shortly after. They said yes and I requested Ashley. They told me they would call me if she wasn't available.nnFast forward to my appointment and no one is there! The salon is completely closed. I messaged them on Facebook and once again explained that I scheduled the appointment months in advance because I had family photos that following weekend. They said someone will call me Monday and get me scheduled for that week.nnI get a call Tuesday they offer me an appointment Thursday I asked who was it with. I told them lets schedule it and if I dont like her work I'll call to cancel. I repeated that twice and explained I'd rather have something than nothing.nnThursday comes around and once again, no appointment!! Instead the manager kept arguing with me and told me they wouldn't have anything till December.nnThis place has no communication skill and I know most of them don't like coming in on Saturdays, I work full time I have to have my appointment on the weekend, because they tell their clients that.nnI made a Facebook post trying to find someone that could do my hair before my appointment and 2 of their stylist started mocking me. This place is terrible!