Ashley Outlet

Ashley Outlet on Woodruff is the best. They have great furniture at affordable prices, their sales representatives are super helpful and educated, and they do their best to get you what you need. Not to mention they send you a postcard after you’ve made a purchase, like the cherry on top of an already-great experience. Absolutely recommend!

As always, a pleasant experience. Lots of selections, Friendly staff and decent pricing. Quality merchandise.

The staff here are excellent. They are always willing to work with you on price or delivery to the best of their ability. We’ve had several great experiences here. One in particular was with Heath. It was his second day on the job, but we had no idea. And after buying a loveseat, he personally mailed us a thank you card. Top-level service.

Only a 2 because the couch turned out nice, but... It took 105 days from when we put a deposit on a cheap couch to finally get the couch. That, after three previously provided date ranges to expect the couch to arrive that all came and went. The store never called us to update on delays, though. We called or emailed or complained to a Customer Service Facebook page multiple times before hearing from the store to be told about updates/delays.nnThey did upgrade the order to include free delivery. Sure beats them offering the floor model couch (everyone has been sitting of) when they had already surpassed the 90-day delayed mark.nnGlad we have the couch we ordered, finally! But, it'll take a severe memory issue (amnesia, dementia, or Alzheimer's) before I would even think of ordering through Ashley's again.nnUnder promise. Over deliver.

My first experience with this store was very good thanks to an employee that was very helpful. He has stoped working there since. I have recommended this store to family members and friends because of the service we received, however, in my most recent visits I have not goten such service.. I ordered 2 couches on august 14th and was told there would be a six to eight week wait. The time went by and we received no phone calls. Finally on week 10 I made a call to asks about any delays. I was told they would check and call me right back. I never received a call back so a few days later I called again just to be told they would check and call me back by the end of the day. My wife and I have made countless phonecalls now three months later and have never gotten a call back. Last week we were told they would be in on thursday and they would give us a call but never happened. No apologies have ever been made after countless opportunities to make things right. I can understand product shortages and shipping delays, but I can not understand why no one throughout this experience had the courtesy to let us know what was going on.