Big Lots

I am beyond frustrated. I bought a couch from here in November. It was a good price and the salesperson was very helpful and nice. I was so excited. She told me that my couch should be in in 1-2 weeks, 4-6weeks tops, when I bought it. Totally fine. After the first month I was a little nervous but not too upset because she had said “worst case scenario” it would take 4 weeks. It got to 6 weeks, which she said it shouldn’t take that long, I called for the first time. Just so happened to be the salesperson who sold me the couch. She said she remembered me and wasn’t sure why they hadn’t gotten any of those couches in but I should definitely get it by that Friday or the next. Nothing. I call again once it’s been two months. I’m sent back to furniture 6 times before anyone picks up. I’m told a truck is coming in the next day and it looks like my couch is on the truck but either way I will get a call, to be told if my couch comes or doesn’t. I’m also told that if it doesn’t come, I’ll be able to do a return over the phone. Next day comes. Nothing. I call again. Nothing. No couch. I ask to do a return and they say they can’t do that over the phone.nAll I wanted was a couch.

Big Lots has everything from table lamps to floor lamps. They have furniture, couches, love seats, recliners, beds, and much more. I love going in here. We buy our household items from here. Staff is very polite and professional.. They've food etc. as well..

Normally I enjoy my big lots experience but today was not one of those days. (I will not use names although I probably should)When we purchased a corner sofa less than a year ago, we brought it home only to find the pieces didn't fit like the ones on display in the store. As a busy working family, it was a week before we brought it up to biglots furniture. They allowed us to exchange the piece that didn't fit right and all was good for a while. Fast forward to today when my wife went in to see about a warranty issue on the couch. As I said the couch is less than a year old and still under warranty. When she talked to the lady in the furniture, she was told they wouldn't exchange it because one side was previously exchanged. My wife told her that she has done this before with a different furniture set we purchased about 4 years ago and told her the name of the guy who did it. The lady told my wife that they have never had a guy with that name there before and basically called my wife a liar. Much to the associates surprised, my wife pulled the paper work up on her account an low and behold there was the salesman's name. It was who my wife said it was but did the lady apologize or say she was wrong? No, she did not! She did however concede about exchanging it due to the defected broken down pieces. Which is still under warranty! She told my wife that there was one left in the back and she would exchange it with that one. Because I was at work, I couldn't get the furniture returned until this evening. After loading up the furniture and driving it to the store, I went through the same issues with the guy at the store. I explained my wife had already been through this with his coworker and she had told us to bring it in to exchange it. He said she didn't tell him anything about it. He then left and came back to tell me he called his coworker who told him she didn't say those things. Frustrated at this point, I asked for the manager to try solve this without causing a scene. I was told he will be in tomorrow. Therefore, I had bring my broken furniture that's still under warranty back home. I will see if management can make this right.nnUpdate: 2 days later, I talked with the manager. He was polite, understanding and a lot better to do business with. He exchanged it with no problem.

They are well organized and you can find anything from milk, diapers, cold meds, beautiful decorative items to furniture.

Love the different products I find here and at times really good buys. The lady who checked us out was very sweet but dare I say granny might need a valum.