The Spa At Willows Lodge

Was slightly hesitant to go with all the recent restrictions due to COVID, however the team is doing a fantastic job adapting! We had the most wonderful couples massage today. The spa was well thought out and put us at ease the minute they met us at the door! Perfect self care day!

Oh what a place to relax and restore! Love the facial team and love Heidi masseur extraordinaire!

Skip the spa. While the hotel itself was wonderful- welcome wine, great music, good food, and cozy ambiance, the spa was a huge disappointment. Hot tub was nice and we made use of the sauna- both of which located outside the spa and you can use while staying at Willows, even without a spa service. I have been to many high end spas and this was FAR from that. No beverages offered, snacks, or other amenities other than your service. These are all things I would expect from a high end spa with these prices. It is basically a walk in walk out $60 experience, but for $500. Our 60 min couples massage was even cut short for an unknown reason. The staff was friendly, but this place is no where close to being worth the money.

Love this place for a facial. Dusty is the best!

I booked a special spa treatment for me and my mom and the day we were scheduled my son fell terminally ill and was placed in the ER overnight. I called the spa to notify them and informed them i would provide a doctors note and because I’m a single parent have no option to come in. They told me I could book later and reschedule. Not knowing how long my son would be sick and in recovery I was not able to rebook right away. They were not authorized to charge my credit card and did anyways a week later for two full spa services at $280.00. I never received one service from them. I called the spa the day of the transaction and informed them of this.Michelle and Melissa were very hostile on the phone, using abusive language, and stated the spa manger would call me. I waited over a week for a call back never got one. And then called and left a message for the general manager several times and never received a call back. Then they passed me along to their food and beverage manager Anthony and we also took days for him to get back to me. I informed him of the situation and the circumstances and he was not compassionate what so ever did not take in any of the facts or any accountability on his staff. Said the reason why the spa manager didn’t call me back is because she was in an out all week why I called over 10 times and left several messages and no return phone call. He was extremely rude, unprofessional, and not in the industry to provide quality customer care and customer service. I was shocked at the professionalism of the staff members there. This resort if I could rate it below one star I would absolutely awful customer service, not willing to listen to the customer and work with the customer and come up with a compromise whatsoever, and has no compassion or empathy. Did not even ask how my son was doing. Being in the hospitality industry I would think that you would want to build clientele work with people and ask important questions like how was your son doing. I can see why the spa is not rated very highly has a lot of poor reviews and it’s unfortunate that it’s in Woodinville. I have been a Woodinville resident over 20 years I will never in my life refer people to this facility. They should not even be a part of our community. He did not take the time as a quality manager to listen to the facts, present me with options, and and have any compassion or empathy for the illness of my son being that it’s flu and cold season and people die over the symptoms. Don’t waste your time, valuable resources and income, energy, at this lodge or spa they do not value the customer.