Massage Envy

Mo has been my massage therapist for 6 months now. He’s knowledgeable about his art and skillful with his touch. His professionalism, courtesy, and compassion shines through his work. Out of all the therapists I’ve tried, I can truly say he is the best.

I booked a appointment for my mother and I for a massage and a facial, was told at the time of booking I would be getting my massage while my mother would get a facial then we would switch and both be done at 2 as we was told to be there at 12:15pm. We arrive at the time was told just to be told that my mother was only booked for a massage and not a facial like was told (we did this together for a mother/daughter day) when explaining what was told they showed no empathy or nothing about THEIR mistake so when asked if we would be charged to cancel we was informed yes and told they could only do 50% off full amount (so you're gonna charge for your mistake) when asked if there was a manager one of the two ladies there said she is a the manager (she was rude from the beginning) when asking if I'd be charged for my facial since she wanted to keep talking about the confirmation text in which I showed her the text and clearly only said a massage she informed me that I would as the situation progressed she then wants to say you know what it'll be complementary you won't be charged, our therapist just won't get paid as she throws her hands up and says have a great day, I informed her to be sure the card of mine they have on file doesn't get charged and walked out. Very unprofessional and rude especially coming from a manager and then going to speak about therapist not getting paid when it was THEIR fault as THEIR staff obviously didn't do THEIR job or lied! Yeah definitely won't be going back, the gift card that was over $150 on both spent won't be used and I'll be sure to let everyone know my experience as a first time person going there, I'll take my money a business else where that don't act like that and can treat their customers with respect and own up to their own mistakes.

When I first came to Massage Envy, I was greeted by a very kind lady named Brianna, she walked me though everything on a tablet and made me feel very welcomed. My therapist name was Sarah, and she give excellent service as well. I left with amazing thoughts in mind. With that said, I decided to come back one more time before setting up a membership. This time I was greeted by a lady named Keviana, I was made felt like a bother, as if I was taking time from something else. She gave such an incredible attitude, I didn’t want to speak to her in person. Instead I override my better judgment, with hopes I spoke to a different desk associate. When I came in for my appointment, I was greeted by her once again, with just as worse attitude. I’m not a very confrontational person, in fact very soft spoken. I felt as if I was walked all over on, and decided to not get a membership for the soul reason of a rude desk associate that made me feel as if I didn’t belong there. Attitude is crucial in such a very vulnerable establishment such as a massage spa. I found that “still waters” in downtown Pensacola gave much more welcoming attitude. I felt safe, and trusted.

I’m sure Valentine’s Day is a busy day in this industry. The customer service from the time entering to leaving was amazing. Our massage therapist was all we could ask for Cheryl and Sarah, the ladies where so pleasant and the massage was amazing. Thank you ME we will definitely be back.

Zachary was very professional, attentive, and thorough. A most relaxing experience. I recommend the 90 min massage if you want to treat yourself!