Bee Safe Storage

Very friendly and courteous staff. Very clean and well-maintained facility.nGinger Swanson was very accommodating and took the time to take me up to the unit I wanted to rent. Was in and out in 15 minutes!

Very nice and clean place. The staff that were there this weekend we're so friendly and helpful!

Tiffany and Ginger were very helpful in transferring my existing smaller unit to a larger one! Appreciate their help!

Very smooth experience when signing up, I did everything primarily online. The units are extremely clean and climate controlled. Unfortunately, the experience was not as smooth when vacating. Their customer service team and their local staff need do not seem to be on the same page with their information. Getting in contact with the local office is nearly impossible. I called several different times today and was mostly unable to reach anyone in the local office, but was sent directly to either customer service or a voicemail box. I spoke to someone in customer service two different times today who told me each time that I had until 10pm this evening to remove my lock in order to avoid being charged for another month tomorrow. Then, I received a call back from a local staff member at 5:45pm telling me I only have 15 minutes to come and take the lock off or I will be charged tomorrow. Thankfully, my bf was able to go right away and get it done but it was very frustrating to be told two different things. Despite this confusion, the local representative I spoke with was very nice and patient and listened very carefully when I expressed my frustration and was willing to wait until 6:15pm for my bf to arrive to remove the lock. I really appreciate this type of customer service and I feel like she went above and beyond to help me. I would just like it to either be easier to talk to a local team member or have the customer service team understand the policies of the local office more thoroughly to avoid confusion.

The services was great. Thifany and Ginger provided excellect customer service