ABF Freight

This is an older facility but functional for the capacity and the volume of freight that ABF moves. This is my 5th time pulling freight for them and are always ready to go with no wasting precious time.. 5☆

I transported some items in one of their smallest sized containers from Austin, TX to Huntersville, NC. The first issue is that when I called in ATX for them to pick up the container the phone kept ringing and ringing. After calling for 2 days, I finally had to called the 1-800 number and they scheduled the pick up. The estimated time of delivery to NC was 12/22/20. I tracked the shipment the entire time and it spent quite a bit of time in GA for some reason. It still hadn’t been delivered on 12/22. So I called on 12/23. The operator said that it’d arrived in NC that morning at 6a and the earliest it could be delivered is 12/28. I was very upset because all of my clothes were in that container and I hadn’t been able to really do anything because I was recycling the same 3 or 4 outfits. The operator was very comforting and reassuring. He offered me a partial discount because of the delay. They dropped it off Monday the 28th and I went online to set up pick up about 2 hours later. I got confirmation that they’d be there the next day but they were not. I called the next day to see what happened. The rep said they were short staffed because of holidays and covid. He said he’d be here today (Thursday) between 12p and 4p. Apparently they tried to pick up between 9a and 9:30a (not the scheduled time). But of course we were all sleeping because we were prepared to provide access between 12p and 4p (as previously discussed). I called when I woke up to move the car from in front of the container (at 11:45a). The person I’d been talking to seemed agitated that they weren’t able to pick up. I could understand that if the driver were here at the specified time. Now they will be picking up on Saturday but he did not provide a specified time. At this point the process with U pack and ABF Freight is too much run around for the amount of money I had to scrounge up to pay them. I gave 3 stars because my things are here in fine condition and because the 1-800 rep was so nice to me when I was really freaking out and having a panic attack. He listened and was kind. The 2 stars they are losing is because of the confusion, lack of communication, and today’s attitude toward picking up the container at an unspecified time. I’m not gonna say not to use them in the future. I’m just saying this process may have been more money and trouble than it was worth. I almost wished I’d just rented the Uhaul for less money and drove it down myself. I and my brother were driving down in my car anyways. ud83eudd37ud83cudffe‍♀ufe0f

Ordered a 4000 dollar roof top tent, and a 700 dollar annex for the tent. Tracking says both was delivered, which that was not true. The annex is missing. And they told me it’s probably lost. How do you lose a 200lb box?!? I mean come on! I wouldn’t use this company if my life depended on it. Terrible customer service also.

Excellent courteous staff and trouble free delivery. This will be my go to shipper from now on.

I had pods and trucks deliver my household goods on two different occasions to this ABF terminal. Both experiences went great! My favorite part about ABF and this location is how helpful and relaxed they are. They had no problem with my request for additional time to unload and were very helpful in getting the pods arranged for me to unload into a Uhaul. I highly recommend ABF and was very happy with the staff at this particular terminal. Good job.