Balance Day Spa Burlington

The appearance of this business is simple and storefront. It underrepresents the quality of the guest service offered. The prices are also very competitive. With Theresa's help, I was able to make a same day appointment . Elizabeth was available and gave me an honest evaluation of my skin and a specific facial that I truly needed. Elizabeth's guest service was amazing and my experience was wonderful. My suggestion is to call early as their schedule should book out quickly once word gets out about this hidden gem in Burlington, NC.

Wonderful team of professionals (Lindsey - front desk, Elizabeth - all your skin care needs, Tamara - all things nails, and Ashley - massage). Step away from everything and be pampered by the best. Everyone always goes over and beyond to make sure you are thoroughly taken care of and have a fun relaxing time with individualize care.

I have been a member for awhile now. The massages have been great. The appoint setting and professionalism and training of the staff in the front office is absolutely ridiculous. I have had an appoint for 2 days in a row canceled and or scheduled at the wrong location. They have called once after the fact and next day and the other 5 hours before. I will be canceling my membership effectively immediately and will never return. The have messed up my entire schedule for this weekend. There excuse the first time was that the computer system transferred to another location and they did not acknowledge that or had no idea that we pressed 3 for Burlington, therefor a appointment was set for Kernersville and did not receive an expiation till the next day. This second cancellation was just another excuse that they had no one there for the time that was set. So why would your system allow that? Do not care at this point! I’m over the excuses and will take my business else where. Please be informed that if you make an appointment with them double triple check it before you go. I am a member and it’s not my job to keep changing my schedule for their mistakes.

TWICE IN A ROW (several months apart) I scheduled a Saturday morning massage. BOTH TIMES the masseuse didn't show up. Then, the receptionist said that the masseuse had something else to do (ah yea, my massage) Then the Burlington manager couldn't find the right information on me because they had me under multiple profiles. It seems from the other reviews that the quality of the organization is going down. I will never visit again nor will I recommend them. Go to Kneaded Energy in Greensboro.

Love this place. Got a pedicure from Ashley today. She is the best, would highly recommend.