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ADT Security Services

4459, 5001 Howerton Way suite a, Bowie, MD 20715, USA

Map

Detailed Information

Place Types Electronics store
Address 4459, 5001 Howerton Way suite a, Bowie, MD 20715, USA
Coordinate 38.9569272,-76.7063815
Website https://www.adt.com/local/md/bowie?utm_source=places&utm_medium
Rating 4.1
Compound Code X74V+QC Bowie, MD, USA

Openning hours

Monday 8:00 AM – 4:00 PM
Tuesday 8:00 AM – 4:00 PM
Wednesday 8:00 AM – 4:00 PM
Thursday 8:00 AM – 4:00 PM
Friday 8:00 AM – 4:00 PM
Saturday Closed
Sunday Closed

Photos

Reviews

J Laroch (10/14/2020)

The office gave the tech a 10 year old number so he couldn't contact me. I updated the info when moved here 11 years ago. Calling customer service is a waste of time. I spent 5 hours of my day trying to get through. I asked for a supervisor and was put on hold again for another hour and half and never got a supervisor. ADT has great techs, it's the online and phone customer service that stinks! My issue with the incorrect number is still unresolved. They have my wife's 10 year old number as my contact and she doesn't even have that number. In my ADT Control profile it shows the correct information, why doesn't ADT have the correct info, why won't you put in the correct information. There is no by pass if someone forgets information?!! I can't reset my password because it has the wrong security answers. This is very poor customer service. Update your security features so that customers can easily change and reset passwords, send a code to the phone, send a link via email. It's amazing I was able to receive a text and e-mail after the tech was over an hour past the window. If they had my number to text, why didn't they give the tech the correct primary number? Then, they over book the technicians so when they show up late they have to deal with the customers My time is important too.

Shirley Snead (12/12/2020)

I was very upset when my panel stopped working after being installed only two months ago. I needed a new one and was told I had to wait over a week. I reached out to ADT and was contacted promptly. They immediately sprung into action and got me an appointment the next day. James the technician arrived and installed my new equipment I was very impressed with the speed of their actions. This is how you keep customers.

Ms. Read Up (Speak Softly) (02/13/2021)

On the afternoon of 10 February 2021, I contacted ADT's Customer Sipport via their 800 number. Although phone support is staggered due to the continued, ongoing COVID-19 Global Pandemic my call waa answered rather quickly. The Customer Supoort Specialist moved with decisive action to determine the problem at the alarm system's keypad. She had created a repair ticket and had a rechnician scheduled within 24 hours of my call. Talk about efficiency, couldn't ask for any better.nnTheTechnician, James arrived within 30 minutes of the start of the allotted window given. He showed up with a nice greeting, face mask, gloves and booties. Thank you for your consideration of both my household's safety as well as your own. He explained what areas and pieces of hardware he needed access to. James went immediately to work with laser focus. A couple of hours larer he was wrapping up and explained what he'd done and stated if I needed further assistance to not hesitate to call anytime.nnThe degree of efficancy, knowledge and turnaround time from the initial call to ADT to the completed repair, I would definitey recommend ADT's services to Family and Friends.

Lvn Rxbry (07/24/2020)

My installer was SUPER patient, VERY knowledgeable, SUPER respectful, presentable, clean and considerate. He came in with his mask on to protect me and himself. He adhered to all COVID restrictions while in my home. It made me feel very comfortable since other workmen had not taken such steps to make me feel protected. He was very thorough in teaching me to use the new system upgrades. He showed an extreme amount of patience when answering all of my questions and concerns with the new system and additions to my home security. He made me feel as if my choices would definitely give me the added security I was looking for.