Office Depot

Miserable does not do justice to how bad this store is.nWent to have a 300 page document professionally punched and spiral bounded. We handed the associates the documents in the correct order and orientation to be punched and spiral bounded. We stood at the counter and waited for the job to be done. We watched the associate helping us (mistake #1) punch the wrong side of the first set of pages and realizing his mistake reversed the pages and punched the other side. Wondering how the associate would approach his mistake we decided not to say anything while he worked. The associate continued what he was doing and (mistake #2) made the same mistake again. We still kept quiet and observing as he proceeded to finish hole punching the remainder of the document correctly and manually spiral binding it. Another observation during this whole process was that the associate was constantly on his phone. We said nothing because perhaps he was searching YouTube videos that would show him how to properly punch and spiral bound a 300 page document. After spiral binding the pages (mistake #3) the associate carried the finished product over to us and told us to have a good day. At that point we proceeded to point out the mistakes (mistake #4) another of which some of the pages were in upside down and the associate told us that it was an easy fix. At this point we decided that he might not be competent enough to actually fix the mistakes because he also lacks the integrity and pride in his work to bring his mistakes to the customers attention to begin with. When we tried to talk to the manager that was on duty, the associate proceeded to argue with us and the only thing the manager had to say to the associate was don't argue but the associate continued with his belligerent attitude.nnWe have been going to this Office Depot for over 18 years now because it is close and convenient. We have watched the customer service experience gradually deteriorate to the point to where it is no longer a customer service experience and more like arguing with your teenagers that refuse to take responsibility for their mistakes.nnWe will no longer shop at this Office Depot store and will opt for the less convenient yet better customer service oriented competition that Staples has to offer.

This place should honestly get a new manager or shut down. The management at this location is terrible. All the employees just meander around and don't keep the store tidy, will actively ignore you, and have no idea what they are talking about. The office tech support station (The only redeeming quality of this store) now had no one working at it, as the previous employee quit (probably due to the awful oversight there). Unless they are under new management sometime soon in the future they should save themselves some cash and shut this location down.

The printing area is incredibly slow even with 4-5 people working in that one area Two people were ahead of me for an 11 minute wait. Barely anyone in the store. 11 minutes turned into 30 so I just left. 45 mins later I get a txt that it's still an 11 minute wait.

The printing area is terrible they don’t want to do their job all they do is staying on their phones. I don’t understand how you want to get paid and you don’t want to work? How could you forget about your customer’s order when you have the form next to you I don’t get it. So unprofessional!!!!

Ron was AWESOME!! His multi-tasking skills was all that!!! He made sure he gave everyone proper attention to do what it took to get job done!! Thank you so much Ron for GREAT customer service!!!