Map
Detailed Information
- Place Types Electronics store
- Address 884 Buford Hwy, Cumming, GA 30041, USA
- Coordinate 34.1812758,-84.1343162
- Website https://www.t-mobile.com/store-locator/ga/cumming/buford-rd-ron
- Rating 3.7
- Compound Code 5VJ8+G7 Cumming, GA, USA
Openning hours
- Monday 10:00 AM – 8:00 PM
- Tuesday 10:00 AM – 8:00 PM
- Wednesday 10:00 AM – 8:00 PM
- Thursday 10:00 AM – 8:00 PM
- Friday 10:00 AM – 8:00 PM
- Saturday 10:00 AM – 8:00 PM
- Sunday 12:00 – 6:00 PM
Photos
Reviews
The real measure of a business isn’t that problems never arise but how it responds to them when they do. I just moved 4 lines from my long-time carrier to T-mobile. An error was made that complicated my trade-in of 4 phones. The details aren’t interesting but the sales team and management acted professionally in the face of something that could have kept me from staying with them. I’m sorry to say it is a rare thing that I am impressed with customer service but that was the case here. I strongly recommend this particular store and T-mobile in general as these attitudes most often trickle down from the top. Thanks to Michael and team. You have made a loyal customer of me.
The staff here are extremely helpful and friendly.
Excellent customer service! Employees possess great expertise, listened carefully to my questions, provided information, answers, solutions, etc. that I needed, and exhibited gracious and respectful business etiquette. I appreciated their helpful assistance!
They didn’t apply the right promotion.nnI went there on December 21st and traded in my iPhone 6s and I was supposed to get the iPhone 11 at a 18/mo lease for $0. The store associate that helped me out, Lissette, was very patient with me and I left the store very pleased. Unfortunately, she didn’t apply the right promotion that I was offered and I’ve only been given 50% of the lease instead of my phone being free. After 3 months of calling customer service many times, my promotion was honored. Hope they train their sales people better so situations like this don’t happen anymore.
Customer service sucks. The staff has absolutely zero sense of urgency and doesn’t know what they are doing. Every time I come in there are numerous people waiting and even the simplest of transactions take forever for this staff to resolve.
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