Map
Detailed Information
- Place Types Moving company
- Address 975 Cobb Pkwy SE, Marietta, GA 30060, USA
- Coordinate 33.9292227,-84.508222
- Website https://www.budgettruck.com/locations/ga/marietta/300671
- Rating 3
- Compound Code WFHR+MP Marietta, GA, USA
Openning hours
- Monday 8:00 AM – 6:00 PM
- Tuesday 8:00 AM – 6:00 PM
- Wednesday 8:00 AM – 6:00 PM
- Thursday 8:00 AM – 6:00 PM
- Friday 8:00 AM – 6:00 PM
- Saturday 8:00 AM – 4:00 PM
- Sunday 9:00 AM – 2:00 PM
Photos
Reviews
This location lacks empathy and professionalism.. The gentleman that assisted me was very helpful, but the lady manager is never nice.. I hate going to this location just because i hate dealing with her attitude EVERY time (not only with me, but with other customers as well)
I made a reservation online for a 12ft truck arrived on time to the Budget location The female agent that assisted me told me that Budget doesn’t have 12ft trucks in the state of Georgia stating “I don’t know why the site lets people book for that size” She asked if I would like a van which was smaller in size I had a few larger items to move so I declined She told me she had nothing else available I was so dumb founded at her lack of concern and inability or unwillingness to correct the oversight that I asked for the manager only to find out I was interacting with “the manager” She said she couldn’t do anything about getting a larger vehicle and when I inquired about another location she just stated “No one else has any trucks available” without even checking I was in town to help my son move and had to figure out how to get another rental truck same day to say I was furious and highly irritated is an understatement This lady should not be a representative of any establishment involved with customer service When I contacted Budget customer service line I was told someone would contact me in 15mins to 2hrs to get a truck which never happened This explains the unprofessional behavior of the manager Budget lack of leadership starts at the top
Don’t rent a moving truck from Budget unless you want to wait several hours past your reservation time to actually get the truck. We had our truck reserved to pick up at 8:30a. We received a call that it wouldn’t be available until 10a. We got to the place at 9:45a. At 12p, the person dropping off our truck said the check engine line came on so they had to get us a new truck. That truck didn’t arrive until 1:30p causing us to be 5 hours delayed. We were moving cross country and this severely hindered our moving schedule and cause my husband to have to drive long hours through the night to get to our destination.nnThe one good thing I will say is the manager of this store was very kind and helpful. She told us we could call customer service after the reservation was complete to get a discount. However, upon calling, they were “kind enough” to offer us a 5% discount. 5%??? The amount of inconvenience budget truck cost us was way more than 5%.nnWe will never be renting from Budget ever again.
I would never rent from them again. Nor would I ever recommend them to anyone. The customer service here is horrible! The manager is the person who implemented the poor customer service. I paid $2,600 to rent the truck and a carrier from budget. I received an email 21days after I returned the vehicle saying that the vehicle was damaged and I owe another $450... which is ridiculous! The vehicle was signed off at the time that it was dropped off. There was no mention of damage... they’re a rip of... so beware!!!! If I could go back, I would pay the e tea money and rent from uhaul.
Worst Company to rent a truck. We have got the worst truck, which need the breaks to be applied at least 300 feet before it comes to a complete stop. I’ve asked them to give a better one but they denied giving me another one when they had lot of trucks available. The dolly which was given to us had lot of issues, the straps were coming off every half an hour and suddenly the tire got flat and as we called road side assistance they kept us waiting on a free way for almost 3 hrs.
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