Map
Detailed Information
- Place Types Electronics store
- Address 12700 NE 124th St Ste 206, Kirkland, WA 98034, USA
- Coordinate 47.7106949,-122.1707999
- Website https://www.metrobyt-mobile.com/?cid=YEXT%7CGM-BD%7CListings%7C
- Rating 2.9
- Compound Code PR6H+7M Kirkland, WA, USA
Photos
Reviews
Daniel from customer care gave me the best customer service. The store is not that bad either .
WARNING: DO NOT USE THIS STORE!!! Would rate ZERO stars if that was an option.nWe bought a Timex Family Connect watch for our child, which the charger broke after a couple months. We came into the store and was told by Marcio (branch manager) who told us he would call us tomorrow after he calls his boss (Luis). Received no call. Called him back over a week later and was told his boss had a charger he would give us as replacement, but would call his boss and get back to us. Over a week later, I called again. Marcio tells me he will call his boss right there. He calls on speaker and Luis says he sees one on Amazon for $7.99. I go on and there is no charger compatible with this watch! I call Marcio back and he says he’ll call his boss Luis. We got an absolute run-around for 3 weeks. This place has terrible customer service and no interest in helping the customer. We are extremely disappointed in the branch manager Marcio and his boss Luis. MetroPCS should take a good hard look at this branch and consider taking it back, because they are very poorly representing the company. DO NOT USE THIS BRANCH!!!
They never answer their phone and just let it ring! I’ve called several times spaced out and no answer at all, just rung all the way through!nWill never be going here, awful service.nCan only Imagine how bad their in store customer service is if they can’t even pick up the phone.
Nice guy, drove from Everett because the everett store is no good. Stay away
Extremely rude service. Working and assisting customers seems like a big inconvenience for them
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