Assured Relocation Services, Inc.

I used them for a local move this summer and I could not be happier. The salesman Lanny came out and worked with me on putting together an estimate that was affordable and covered all my needs. The movers Vance and John came the first day and very professionally and courteously packed all my belongings. The following day they moved every thing to my new house. When it was all said and done the final cost was lower than the original estimate. I would recommend this company to anyone.

We used Assured Relocation after a flood and had to have our floors replaced. They were very professional and extremely helpful during a very stressful time. They came in packed everything and stored it during the time I needed to have my damaged floors removed and replaced.nCourteous, friendly, and understanding of my situation. I would highly recommend and will use them again.

Avoid Assured Relocation which should be UnAssured Relocation. They are not a good example of Atlas Van Lines, (which has moved me several times before through Atlantic Relocation and all was good.) Assured Relocation, damaged my solid oak roll top desk, because Vance started disassembling the bottom of a solid piece of furniture, I questioned him, he stopped, but it was not reassembled properly, and caused the bottom to be compromised, and joints come apart. Upon unloading (which the driver did not have any help), Assured Relocation tried to state that it was pressed wood, and already damaged; (which would have been written up upon loading if that was the case They are liars, will not do the right thing, and pay for repairs. The desk has now been repaired, and Atlantic Relocation is making everything right because they take care of people! Not so with Assured Relocation!! Even the driver was upset with them, but because he works for them, would not speak up and make things correct.nnThere are way too many companies that deserve your business. Vote with your money, and do not give Assured Relocation any business!!

Do not work with this company. Even if you really work with this company, please be careful on everything.nBefore signing the contract, the representative claimed they had a very good deal and answered our question (in email and phone call) very quickly and detailed. However, after I signed the contract, everything changed (including their attitude, communication, promise and price).nThey did not deliver the piano to our apartment and gave us conflicting excuses. Finally, we had to pay an additional $600 by hiring the local moving company to move the piano from the Atlas contracted warehouse to our apartment.nAt time of moving, they overcharged us the moving cost.nAfter the move, I tried to contact the company more than 10 times by email and phone call. The phone call mostly went to the automatic answer machine and I never got the phone call returned. There were two times I talked to Dave (the company owner) on the phone. He made promises to tell us the solution either on the Friday of that week or within two days. However, we did not hear any response when that day came.nMore than 1 month after the final move, I received the check for the partial refund and the receipt. I have to say that every item in the receipt has higher price than the ones shown in the estimate document. Unfortunately, they didn’t provide an explanation on why the final price was higher.

From the initial phone call all the way through the delivery of our furniture, I've had nothing but a pleasant experience with Assured Relocation Services. From the office staff, the estimator, the driver, and the movers - everyone has been professional and helpful. I would highly recommend Assured Relocation Services to anyone looking for a hassle-free move.