Lady Luck Day Spa

I found this spa from Groupon. I called to make sure that they had availability before I arrived and sure enough they had a last minute appointment. I was able to arrive within 30 of my appointment in which Melissa promptly started. They acknowledged the GROUPON DISCOUNT and I didn't even have to purchase it from the site! Not everyone does that. I came in received a 60 facial and was out the door. Friendly service with a smile.

Christina is exilant at what she does. She is very personable and knowledgeable about what she does. She really shows how much she loves what she does and making people feel beautiful.nnI had my first brazilian wax. Christina made me feel comfortable and made the wax as painless as possible. Her technique made the waxing barible.

My fiancé purchased a Groupon so that I can receive a facial. He called and tried to make an appointment and got the voicemail, he left a voicemail and called one or two times. They did not call him back until a week later. They called back and said they we’re having troubles with their phone. Fair enough.nnNote you can never call and reach them, the phone always gives a voicemail. I called to confirm the appointment and they called back leaving a message just stating my appointment date and time.nnThe day of the appointment I arrived to a building, I was unsure if I was at the right place. I walked up to the building and it didn’t have any signs or anything showing there was a business inside. I tried the door and the door was locked, I was very confused. There was no mention of a door being locked, or any type of protocol. They just gave an appointment time and date and left it at that. I tried calling their number, no one picked up and I left a message. At this point I was frustrated , I didn’t know if I was in the right place and the door was locked. I checked the gps and this is the only place it showed, it said I was here. I call again, no answer. I walked up to the door and look through the window and I saw a sign naming the businesses in this location. I saw that I was in the right place. Someone walked by and I knocked the door but they ignored me. At this point it was half an hour I was just sitting here waiting, giving the benefit of the doubt. I also thought, with most places if you have an appointment and you’re late they would call you. I gave up cause there was no way of getting a hold of them anyone and no way of getting inside, I even tried the back door.nI called one more time and left a message of how upset I was and I will not be rescheduling. I wasted valuable time because people don’t know how to be professional. I work in a professional setting and this would never be acceptable, ever.nnThis took place from 12:42 to 1:30ish. My appointment was at 12:45.nnI get a phone call back at 4:14pm by the manager claiming she dropped the ball, and took the work phone and didn’t tell her associate and they wondered where I was?? She said she got busy with something and forgot. And the lady who called me, she didn’t sound like she felt bad, or took it seriously. This whole thing is a joke and I don’t plan on ever going back or rescheduling. It left a bad taste in my mouth, first time ever doing this, and it will be my last. I don’t understand how a business is run where you don’t have any signage or you can’t call.nAnd the worse part is she stated they lock the buildings throughout the weekends, but this was never disclosed to me.nnI understand we are in a pandemic but there is no excuse for this. None whatsoever.

I go to see Christina for laser Lipo and will try Brazilian waxing soon! Christina is amazing and friendly, she really goes above and beyond for her clients. She has reasonable rates and works with her customers needs. This is a new spa in the area but Christina has a lot of experience. There is also a masseuse here. You won’t be disappointed if you book with Christina!

I made an appointment for 1:15 that I booked online in the morning. It stated that someone would get back with me to confirm. No one called to confirm so I called and left a message to inform them of this. I called back two hours later because I still wasn’t called. I called back a third time, and still no answer. I arrived at 1:00 and I could not find the suite that it was in. I walked around the entire building and also walked around upstairs and still no suite 311. I finally saw a man walking around who happened to be the owner of the building, and he informed me that there was no Suite 311, and he had never heard of this particular business. I called back two more times to let them know that I had been walking around now for 30 minutes and still NO answer and NO returned phone call. I definitely was not happy about that entire situation!! If this is how this place conducts business I seriously doubt they will be in business for long!! There are MANY spas in Winter Park that I have been to, but I thought I would give this one a try. That was very foolish on my part apparently.. I will never go back there. I would not be able to go back there even if I wanted to, because the suite does not even exist at that address. Tip for the business owner........ run your business with a little more professionalism! I run my own business and I would never even think about treating clients this way!! I wish I could have left zero stars.