Metro by T-Mobile

I have conveniently shopped at this location for years and will no longer. I have been a customer since 2016 and have purchased many phones through this store in particular for many family members dishing out a lot of money every time a phone was broken or something else was needed. I entered the store at 6:30PM with the sign noting they closed at 7PM. This allows ample time for me to be assisted however I wasn't greeted upon arrival and It was very clear the staff was in the middle of closing procedures and ready to go home. I asked for help to have my phone service switched over to another phone and was told a fee would incur to discourage me. After agreeing to pay the fee regardless he made a fake attempt to type into the computer and said they system was down. He then made another fake attempt and said the system was still down. I asked if it would be up and running tomorrow and he rudely directed me to go online or call (which I was unaware was an option) however I do not own the tools to open the phone myself and was seeking assistance. I recognize him since I have been to this location before and it is small and family owned but I doubt he recognized me, in the past he has been helpful and even had a few conversations with my mother but I do not appreciate being lied to and basically shoo'd out the door so they could close up. Ten minutes later they locked up the shop ant walked out at 6:44PM. This is not how you do business and transparency with a valued customer that you were in the middle of closing early would have been understandable. Again, will not be shopping here or referring business their way if I have to drive a couple extra miles for decent customer service I will do so.

Old owners were great pwople to the community new manager cris is rude even with corporate on the phone recording and hearing how rude and disrespectful she is DO NOT GIVE THEM YOUR BUSINESS go to the Wellington store they will have customer service and give people what they pay for 0 stars and i hope corporate gets rid of her and the helper that helped try to act like they were right tbats why i got a credit metro/t-mobile FIRE THEM praise kiki very nice and helpful

They expect me to pay 3rd activation fee or buy another device w/out refunding the one that does not work. I asked them to call corporate management to help solve the problem, but they refused. One employee suggested a solution but was hashed by her manager.

I don't know how these people do business... They treat you like they are busy but not the store was empty. They don't have cases for my phone nor glasses either.. I am thinking to change my phone but defenetly no here of course...

This new phone is great. But the service here was the best. Patience with someone who is older and not knowledgeable