ADT Security Services

I love my new ADT touchscreen display and doorbell camera. Sirio is the ADT technician that came to my home. He is very knowledgeable and experienced with his job. He is very professional and I would recommend him to all of my family and friends. Definitely the best technician I’ve had in my house. Great guy! All around great experience!

I have been an ADT Security Services customer for few years. I recently moved to another location and I just can say that the service of installation was great. Richard who was the technician who came to my house showed professionalism and knowledge. I highly recommend ADT Security Services to everyone who wants to have his/her home protected.

We had our system upgraded yesterday and we were very pleased with our service and especially our technician, John. We use our alarm every single time we leave our home, and at night. it is just worth it. Even though we live in a gated community, there are still ways our home could be robbed. We are not willing to take that chance.

I've been an ADT customer for well over a decade. Unfortunately, I must say that their service is at an all-time low. Start-up (installation) with the company is generally pushed off onto sub-par subcontractors like Defenders. Then you're stuck with dealing with them exclusively for the first 90 days (can feel like years). Once you're done with the installation contractor and able to actually have a really for real ADT tech come to your property, you'll likely be told how bad a job the installation contractor did. I've lived this special kind of hell for the last 9 months. Now, when I have a technical problem I find that ADT has made it quite a chore to find a phone number that actually connects you to their service center (24/7 availability) and not their business office (9-5 M-F). Don't try the number that they show in their own mobile apps or on the keypads because that only gets you the business office. Once actually get a hold of customer service, you'll be lucky if they can send somebody within a week so hopefully you don't actually need your security system or are bothered by constant warning lights and alarms going off. And guess what? No matter what you can't just turn the system off until they get there so what a shame your super expensive security system that ADT convinced you was so essential for you family's safety is now a useless annoyance.nADT used to be a great, customer service oriented company. Those days are gone.nnUPDATE: In true ADT fashion after emailing Carla as requested all I received was a reply stating that she sees I recently had a service call end should I have any further problems I should call them. Funny, she gave me the same number I called before and found that after 5pm it rolled over to their business office and therefore a recording that just instructed me to call back during normal business hours. Thanks for nothing!

Our technician was so knowledgeable courteous and helpful. We would recommend ADT and this technician in a heart beat. Am with ADT for over 8 years.