GameStop

Amazing

Carlos is the man. He helped me land a product that has been hard to get recently, and did more than he had to to ensure it worked out. I observed him helping a large line of customers and it was apparent he has pride in his work and does the best job he can. That man deserves a raise.

Jessica's nice. Professional and courteous and just kept the line moving. Did not give me a hassle about my return. Did not put the games that I was exchanging under a microscope and criticize me for not being pristine. Thank you for making the process painless! Unlike that other GameStop that I left a terrible review for okay. I'm the wonderful customer by the way.

If you are thinking about buying any hardware this was my experience. I purchased a controller for the Xbox on cyber weekend after a few hrs of gaming the left thumbstick base started malfunctioning I contacted razer online and they advised I return or exchange it at the store. Went to the store a few days later to exchange it for manufacturing defect the first question from the store clerk was did I purchase the warranty I stated no the product was defective and I needed to exchange it for another. They did not have another of the same item in stock so they had to order and mail it to me. A bit of an inconvenience but I agreed then the clerk tells me that I owe an additional $22 because the controller was no longer on sale. I explained I’m not purchasing but exchanging a defective product and I’m not paying any extra money. The lead at the store overheard our conversation and intervened he fixed the price. The clerk then pitched the warranty I declined. The clerk then asked if I wanted free shipping or expedited for an extra $2, 2-4 days he said I agreed. This was on 12/3 it took GS 2 days to process the order got a shipped notification on 12/5 estimated arrival 12/15! 2-4 days expedited shipping. This is an example of why online retailers like Amazon are killing local store sales. I paid for expedited shipping that will take 12 days to arrive. I will not be purchasing any hardware at any GameStop in the future. The clerk and lead who attended me were ok help not rude.

Store Leader Jessica is probably one of the most arrogant, pushy & unprofessional Gamestop employees I've ever met and I've come across some terrible employees in the past but she definitely takes the cake.. She always looks like she hates her job.nnI do not recommend this location.