Publix Super Market at Cornerstone at Lake Hart

Placed the order for the wrong Publix. Called and was told they couldn't cancel the order either by a young girl. So I thought I maybe could but the app doesn't let you once the order is complete. Called back and said I'd be there but it would take 15 minutes with traffic. The guy that I talked to this time, said that's fine, my order was still there. Got there and noticed the order was refunded. Called again and again a guy said they had my order and would be right out. Brought out an order for Stacey, not mine. Was told to wait. Waited 5 minutes for someone to say yes, they did refund my order. What the heck!! You say you can't cancel it then cancel it while I'm driving there. Publix really messed up on this one. I tried to call the manager, but I was having an anxiety attack and really didn't want a resolution after wasting a full hour of my time to try and get dinner for my family. The guy that came to my car had no sympathy. He just told me I had canceled the order, so they refunded me. Which didn't make a lick of sense. If I HAD canceled it, I wouldn't of drove across town in traffic. My Publix is never this RUDE and always goes above and beyond for their customers instead of whatever this chaos was. I was in the wrong to call the manager when upset. The initial mistake was mine too. All this could of been avoided with COMMUNICATION and some compassion.

i love this publix and go there often, the people are nice and overall good service. however, during this pandemic people can easily do something as simple as wearing a mask in public areas. i would appreciate if the staff encouraged shoppers to wear them at all times, for my safety and theirs.

Everyone is always super friendly and helpful. They can usually tell you exactly when something will be restocked.

Not a pleasant shopping experience when your minor bag boy grocery shames your purchases consistently your entire time at checkout (well, at least until he had to run and clock out). Glad I usually use Shipt because I got roasted from my trail mix to my Hint water.

Clean store! Nice place to shop with friendly employees. This is my go to place when I really need something!