Dunkin'

Yummy

I go to the Dunkin on 7067 Narcoossee rd every now and then. The drive thru is always packed and takes a while to get my food and drinks. I decided to go into the store today(1/16/2021) to see if I would get my order faster but while I was inside I noticed that there was very few employees available and a man who I believe to be the manager would talk loudly to employees. While waiting for my food *which took a while* the employees seem to be under high stress and clearly they needed an extra worker but the manager did not seem to do so. It seems impossible to work diligently with the little employees available that I saw. I felt so bad for the workers, but even with the busy environment the staff was still very cordial. The girl at the front was very kind. I can only image how stressful this environment must be with a manager that does not seem to assist around the store. The line was long inside and outside the store.

Nice store very clean employees cool follow safety rules food great n fresh

Original post. Update below!nManagement has gone down terribly. The staff has always been 50/50, with attitudes that they didn't even want be there. But since that didn't really interfere with the quality of the food they prepared, it really didn't matter. The Donuts were always sloppily made and shoved in a bag so it was always expected to get frosting everywhere except on the donut. And they were always running out of items. They are constantly forgetting items when you go through the drive-through . The several times this happened, we always bought it to their attention the next time we went there and we got so much attitude it was comical at a point. We were actually scolded that we should have called them when we discovered the error.... yes even while I am driving. Lol. It was annoying to be talked down to as if we were trying to pull shenanigans. Which was very ironic because I know I filled up my DD app three times a month at least. Me and my husband ate there daily with the family joining on the weekends. It really was an addiction. We really tried and gave them so many chances but stopped going altogether. The constant the stress of ordering, and the really bad customer service they gave..prompted us to start making our breakfast at home. So a win because we do save $$$ now. We have recently discovered the the DD on Semoran Boulevard. They honestly have the best customer service that it is refreshing. Please be nice to your customers, we just want to eat good food and have convenience.nUPDATE: my son is sick and the only thing he wants is a chocolate frosted donut. Drive through is quick, I asked for 2 donuts in separate bags so the fudge won't stick together. Had no need to worry because the donuts had the smallest amount of fudge on it. This place still sucks. Waste of money!nUpdate 6.2020nStaff and customer service has improved sooo much. They even have little boxes for individual donuts. Still cheap on the fudge. But easy to overlook because everything else is good. So happy to change my review.

DD donuts arrived in open unsealed box, it only takes a second to add a sticker to keep food safe in a pandemic. Ueats likewise did nothing.