XpresSpa

STAY AWAY from this place. One of the worst customer experiences I’ve ever had and I only had to spend 20 minutes waiting to be helped here before I gave up on ever being a customer.nnSome background, we were already having a long day, 15+ hrs of travel, so the wife and I needed some relaxation.nWe walked in and we were behind one lady who was waiting for her paperwork to get started. The customer assured us we were going to be helped soon. Should have been the first clue when the customer is giving better customer service than the employees.nnAt first glance I should have known right off the bat that having 3 people staffed and working simultaneously would be a major problem because that concept alone pulls anyone from working the front desk for a minimum of 15 minutes at a time.nnSo the lady in front of me finally got her paperwork after about 5 more minutes of waiting. The next chapter involved almost another 5 minutes of explanation in 3 different languages while we tried to explain to the employee that change for $102 on $52 service was $50.nI’m not making fun of anyone’s math skills. But when you ring up customers, you gotta have some basic math skills. The employee kept telling us that that $100 - $52 = $48 and had zero clue as to what the other $2 was about. No matter what we explained as a group, she never understood the explanation and after being told by her colleagues to just give the man a $50, she stormed off from a line of 5 waiting customers yelling something I couldn’t quite fully understand in Spanish, other than she was taking a 5 minute break, leaving the 5 of us just standing there incredulous. Who walks away from 5 waiting customers?nnFast forward, 5 minutes and my wife and I have been standing at the reception desk for 15 minutes w/o so much as a hello. And sure enough, back from her break the disgruntled employee returns. To catch you up, the other two employees are in the middle of a massage and facial. So can’t really step away. Dumb setup from the start from the owner to have no dedicated cashier but I’m not blaming the other two.nnBack off her break, does the disgruntled employee stop to help the 5 potential customers she’s left alone for 5 minutes? Would I be leaving this review in hopes no one ever goes back if she did?nnShe looks at us, I kid you not, makes a face and sighs loudly in disgust, walked by the front desk to start another service.nn15 minutes standing in line with no acknowledgment. 5 customers in line. And I literally had $104 waiting to give you for 2 - 20 minute massages. Not that the ripoff pricing shouldn’t be enough to deter anyone from visiting here but as someone who is a sales and customer service professional for 10+ years, this was one of the worst experiences I’ve ever had. Stay the hell away from this disaster.

Amazing and professional massage. Miriam was awesome. Had a long layover and went to get a 20 minute massage. I extended it to 40 minutes because of such an awesome experience. Well worth itnnDex

I wanted to give a shout-out to Mark, the receptionist who assisted me with booking my massage appointment. This was several months ago, but he was so nice, friendly, and professional. I also very much enjoyed my deep tissue massage, but I cannot remember the girl's name. She was great, though!

I had the BEST massage of my life with Judith! Thank you, much needed during a long trip!

Miriam gave an excellent chair massage! I wish I had had enough time to get a longer massage. She did stretching and things to help my TMJ muscle tension that no massage therapist ever had. So sad I don’t live in Miami or I would book with her regularly. Highly recommend if you have the time!