The Patio District

SHOULD REALLY BE ZERO STARS - worst customer service ever! Do not use this company. We chose The Patio District to build our pergola because of glowing reviews online and an impressive showroom where salespeople are attentive, helpful, and eager to share photos of beautiful completed projects. Within two days, we had a salesperson visit our home and draw up designs for our dream project. Our salesperson, Carlos, was friendly, quick to respond to our calls and texts, and eager to help us. We signed our contract in August, designs were submitted for permitting to the city, and within a week, our project was approved. What started out as a smooth and easy process took a turn for the worse with delay after delay in the construction process. Incorrectly sized parts for the structure - steel brackets and wood beams - were delivered, delaying the project multiple times. The Patio District never took responsibility for these delays, and always blamed their subcontractors. Carlos, our charming salesman, promised our project - which also included an outdoor kitchen - would be complete in less than two months. It's been almost six months and we still have a portion of the project incomplete and in need of repair. Repeated phone calls to the company owner, Freddy, have been pointless. Freddy has told us multiple times they're sending someone to our house - and either they never show up, or they show up for five minutes and leave. This back and forth has been going on for at least two months with no resolution. Multiple emails for status updates are ignored, as are our phone calls to the office staff and our salesperson. What an incredible disappointment. Avoid the headache of having to deal with this extremely unprofessional and careless company.

As a recent customer of TPD, the Pergola that we had installed was great addition to our home. Carlos our sales rep Dayana on the operations side of thing and the crew were all professional and easy to talk to. The process took a little longer than expected for a variety of reasons but nonetheless it was completed and we are happy with the results. If there were any questions or concerns that I had during he process they were quickly addressed and taken care of. I can appreciate the level of courtesy and concern that was given given to us over this process.

Called to get information and an estimate for a pergola and was told I had to go to the showroom to meet with a designer Drove 40 minutes to the showroom and was informed that all designers were doing home consultation and they would take my information and have a designer contact me. Guess they are overwhelmed with work because I still haven’t received a call.

I’m not into reviews, I actually find many of them are not useful to the people looking for what kind of experience previous customer have had, now, this time is just fair and necessary that I take my time to write a review because this company, The Patio District, did an amazing job in my patio, I have nothing but good things to say about the level of professionalism, the level of customer service and response that I received throughout the whole process from the estimate to the end of the job, they were all great, Dayanna, Santiago, Jose the electrician, I mean I can’t remember every name but they all new what to do and when to do it, my family can’t be happier with the final product and that is all you can ask for. I will definitely recommend this company to anyone that ask me, these guys deserve it. Wish them the best in future which should be huge for them!!!

Highly recommend Dayanna she helped me with getting my pavers done and artificial grass perfect timing with the pandemic, my boys really get to enjoy their backyard!