Badcock Home Furniture & More of Miami Gardens

We went to this store today and the experience was positive. They helped me right away. I picked a dining set and then decided I wanted a different one and they were really nice about it. I'll have to wait and see how the delivery goes. I have purchased previously from the Badcock store in Lake Worth and never had any problems so I don't expect any this time. I'll update my review after the delivery.

BAD EXPERIENCE ALL AROUNDnI advise my Hubby to purchase furniture here due to Covid we were trying to use as little of our liquid resources, as possible. What a HUGE!!! MISTAKE. First allow me to say I have purchased furniture from this same store many years ago (10-12 years ago) and the Furniture was very nice and the service was also exceptional. However, lets fast forward to Oct 2020. Our salesperson Tammy was very sweet and helpful (so nothing against her) However, when the furniture was delivered it had a TERRIBLE FOUL SMELL and we requested to return it. This was 1month ago and my husband is still trying to get back the portion of his deposit that he is owed. Although, he paid with a credit card $340 down, he was told his refund would only be $54 and they would mail it to him in a checkn(I mean a check who does that in 2020) I have called their corporate office FOUR times to no avail. I guess they needed the money more than we did. PLEASE read their contract CAREFULLY they said he was charge 20% of the total cost as a restocking fee. His statement says merchandise return $852 and of course you don't get back the $79.95 delivery fee. I'm not an accountant, but how does this account to $54. One of the Managers I believe Carlos was his name, initially advised him that his refund was $170. This place is just a BIG rip off. If you go here make it a last resort. My neighbor advised me that, the furniture may not be NEW...

I went in looking for a specific sofa that I saw online. The sales representative was friendly and knew exactly where the sofa was, he showed me how the sofa is connected. The place was clean and had plenty of choices. I was happy that they had the sofa from online.

Great service from this Miami Gardens store. Each time that I've gone into this store I receive great customer service. My delivery was also great, they set it up for me, truly appreciate it. Love the quality of their furniture and the different choices they have!

Mario from the Miami Gardens store is the ONLY sales associate I will purchase with. He has been my associate for Over 10 years, from the Hollywood location to Miami Gardens. I only purchase from Babcock because of him, if he ever leaves I’m leaving too. His service is THEE best in the business. I remember when I first stepped into Babcock over 10 years ago, I had very little money and my credit was not the best, he took the time to inform me that Babcock is an understanding company and has financing options available to me. I was able to get the furniture I needed for my new residence. Now I am able to purchase furniture cash and I STILL will continue to shop with a Babcock because of him and his signature service. As a matter of fact I just made a purchase with him a few weeks ago:)