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Simply Mac

7425 166th Ave NE c115, Redmond, WA 98052, USA

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Detailed Information

Place Types Electronics store
Address 7425 166th Ave NE c115, Redmond, WA 98052, USA
Coordinate 47.670537,-122.119803
Website https://store.simplymac.com/pages/redmond-wa?utm_source=google&
Rating 3.9
Compound Code MVCJ+63 Redmond, WA, USA

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Reviews

Alan Byers (09/01/2020)

Went to the shop in Redmond regarding a MacBook Pro issue. I was very impressed by the customer service immediately on walking in. I had to wait outside a bit with the new Covid rules, but they were appropriately apologetic. Once inside, they quickly diagnosed as a backlight issue covered under a recall. I was there on Wednesday afternoon, and they shipped it off to Apple to fix. It was back in my hands by the following Monday. No charge. I'll be back for all my Mac tech needs. Thanks guys!

Daneen Celaya (09/22/2020)

If you’re coming for iPhone service, just schedule it at the actual Apple Store and don’t waste your time here. I came here to fix my iPhone and the guy told me there’s nothing they can do and didn’t even touch my phone to check it out. I said never mind, I’ll go to the Apple Store and he said they will say the same and just have me send my phone out for a week for repair. I went to the Apple Store right after Simply Mac and they were so much kinder, took me in right away, looked at my phone and I had a replacement phone within an hour. These associates here don’t have the same level of service or knowledge as the Apple Store even though they are Apple certified, so if you need an iPhone fix I do not recommend.

Joshua Magaurn (08/11/2020)

Went to return my computer charger. Had to wait 30 minutes in line outside when I could see only a couple customers in the store. They really don’t know how to run a business. How about triage your customers needs so that way you can get to them quicker. And maybe have more than one person work at once.

Abby Higgs (09/24/2020)

Michael was a rockstar !nHe was working with 3 or 4 people simultaneously and answered the phone too. He managed everything and everyone fabulously. His demeanor was friendly and helpful, he clearly knew exactly what he was doing.nVery thankful he was able to help me switch to my new Apple phone.nAbby Higgs

Olivia LePage (10/12/2020)

Once someone actually makes eye contact with you, you will be helped, the issue is initial acknowlegment. Doug helped me out with a phone technical issue and he was very attentive, patient and helpful. Thank you Doug!

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