Z Gallerie

Ordered three items in November. Paid over $4000. I was told by my sales associate that the two items in stock would be delivered in two weeks and the other item was custom ordered so it should be here the end of February beginning of March. Called two weeks after I order to find out about delivery on the two items. I was told that everything has to ship together or I have to pay an additional delivery fee. OK fine. I’ll wait. I called in today to follow up and inquire as to when the items will be delivered. I was told they wouldn’t be delivered until the end of April! The only thing I could do is pay an additional delivery fee to have the other items delivered. I told him I would like to cancel the order. They told me that there would be a 50% restocking fee! All I was told when I ordered the items was that if I didn’t like the items I just refuse them at the door when they are delivered. I was never told anything about a restocking fee. Stay away from this company they scam you! Check the reviews before ordering.

First I visited the store in Gulfstream & learned the item I wanted was not there at that moment, but with the help of a very nice Manager, Gio, he found it in the South Miami store. Mr. Gio went beyond good customer service in calling the other store, giving me assistance on other accessories & more. I think if people are patient and ask, you can find almost any gem for your home decor at Z Gallerie.nGio - excellent, customer service!nThe next day I went to the store in South Miami & they already knew what i was looking for and again I had impressive customer service, from both Michael & Dina. Another reason why this store amongst so many others in the Sunset Mall has survived. They are well organized and do everything they can do assist you.nI never write reviews, but too often people only write when something goes wrong. I am here to tell you everything went really well and I will continue to shop there.nKUDOS to the staff at both stores.

Today (Saturday)i come at 10am and was Waiting 30 min but store was close. I was late after in my job. In website on Saturday store open at 10 am. I live no very close and this situation made me upset and angry because I leave with nothingud83eudd37‍♀ufe0f And now I must buy everything online and pay for delivery.

I ordered a desk for my office but it ended up coming late and has some scratches

Don't ever order anything.nnLove the store, love the products, the warehouse/ shipping and customer service is a mess.nnI placed an order at the end of August and received it mid September, one item was damaged so I was told I could exchange, no problem - great!nnFast forward - the warehouse received and accepted my return on 9/23 (per the tracking and I confirmed with them via email), I've reached out NUMEROUS times via email and barely received any answers. Finally one customer service rep decided to answer me and I was told I would receive my replacement Mid October - Called 10/21 because I never received a shipping confirmation to find out there is no inventory and they don't seem to know the status of my order, but rest assured they will call me tomorrow. Welp, they never called. Reached out 10/23 (one month since they received the item back from me) and it turns out they never reached out to who they were supposed to on 10/21 (explains why the never called me back). Now I'm still waiting and was told to call back tomorrow 10/24.nnI am livid and don't think I could ever recommend Z Gallerie again. The moral of the story is do not ever order anything and if you do and need to do an exchange.. DON'T... and if you decide to try to exchange something and you get the same run around - DON'T BE PATIENT, I've been nice and understanding for a month and it's gotten me no where.nnI have never experienced such a lack of concern for the customer and so much pointing fingers with no solutions. You'd think when you are spending all this money it would come with a great customer experience - quite the opposite.