Marlo Furniture & Mattress Liquidation Center Furniture Store

Placed an order 9/25/20 living room furniture. I was told it should be in by the middle of December because it was not in warehouse. I was fine with that. 12/20 no furniture, called and told not until January, January rolled around no furniture. February came and went, still no furniture. I was told definitely the first week in March, the delay was because of Covid-19 but they were sure this time I would get delivery. March 15th called and told it would be a little longer. I went into showroom, canceled the order and got a full refund. On the same day I went to Ashley Furniture and placed an order for very similar furniture, was told 8-12 weeks. April 2nd furniture was delivered.

Had a great experience here! We got an amazing deal on some beautiful furniture and we had some concerns about the timing of delivery, but the staff worked with us and helped us get an earlier delivery date. Staff was super friendly and helpful. They have a lot of great options for low prices. I’ll definitely be coming back for future purchases on furniture!!

Happy to see that the store is finally open after a few months, due to the pandemic, I went back to shop again from the same shop and luckily the same store manager, Tony. Just like the other time, last year, he gave me a great discount, much better than prices online and Amazon. One more thing, this giant store was very neat and organized last year and this time it was even more organized, and that matters to me as a customer.

I purchased a living room set on the 14th of September of 2019. The first delivery was on the 21st of October. The first encounter with the movers was terrible, as they would not listen when I told them where to place the furniture. They seemed to be in a rush to just dump the furniture and leave. When they brought in the wooden stools to the dining table, two were in good condition, but the other two were cracked on the leg of the stool. One guy tried to hastily fix it before bringing it into the house, but the crack was still very visible. I refused to sign the form, and asked for them to return the two stools and send a replacement, because I could tell the stools would break with the slightest pressure. The delivery man called his boss to inform her that I refused to sign. She was rude as well, and told me that there was nothing that could be done, and that I should contact marlo and schedule another delivery date. So I did call and they agreed to send two new stools, and they did on the 16th of November. Never mind the large gap in dates for the delivery, I had to call multiple times for the first delivery and today’s delivery. When they delivered today, the came in the evening and tried to leave it at the door. When we asked to inspect before signing, they made a big fuss about it, but after the last encounter, I wasn’t going to sign without checking it. Once I flipped the stool over, it was cracked where the screws were put in. The other one was in similar condition, and this was worse than the last stools. This encounter could have been smoother, if the guy would have just let me look at it and take a picture. Once he saw the condition, he tried to lie and say that it was just because of the screw. But given how expensive the set was, the quality of the furniture should have been Better. I calmly asked for him to wait so I could take a picture before he could take it back, and once it was evident I was not going to sign off, he became rude and tried to snatch the furniture saying that we were wasting his time, and that he had to go. I refused to let him take it without taking a picture for evidence, because at this point, I was fed up with the whole process. My husband came in to see me trying to take a picture, and the man snatched it right from under me. He said that he had to go, and my husband said “I don’t care, we need to take a picture”. The man said, “if you don’t care, I don’t care about your time, I need to go”. I managed to get two pictures in because of my husband, otherwise this man, way bigger than me, would have snatched the stool from my hands. That was a very rude way to treat a customer, especially since He told him that it wasn’t his fault, and that we weren’t mad at him, just upset with the audacity of the company to send broken stools, not once, but twice. The last delivery was a small crack, and the situation was made more dramatic than what it was supposed to.

Nearly 3 months. No furniture has been delivered. Have called multiple times and always get the run around. Get toldnI’ll get a call back, but one never comes. Going to report the charge as fraud to my credit card company as it doesn’t seem Marlo has any intention of delivering what I bought! Go to any other furniture store!!!