T-Mobile

We were told by sales lady we were getting promotion of $500.00 each for the I phones we traded in. We received first billing and found we had only gotten $50.00 each. Thinking it was a typo went store conveniently the sale lady wasn’t there spoke to manager. He denied the promotion even after I showed him on their website. I asked to cancel contact and get our old phones he claimed to no longer have them. I called T-Mobile customer assistance who agreed promotion should be honored. I went back into the store again spoke to manager who said it would be applied but would take a couple of billing cycles to show up. The $87.00 monthly payment went to over $200 then down to $20 the next time thinking all would be good waited. Next few months were $87.00 showing deductions for the two phones. Then billing for $124.00 stated once again operator said it was fixed next month same billing operator said promotion didn’t exist the best she could do was the buy one get one free. Believing this to be our only option I reluctantly agreed bringing our billing to $97.00 . We were told that T-Mobile and Sprint were merging so we would have service in a couple of months that hasn’t happened we aren’t getting service at our home in Lovely Ky. where sprint has excellent service. The billing is back to $124.00 with no service to speak of steer clear you can’t believe anything said by T-Mobile or this store in particular. Apparently now the month that was 97.00 in now also 124.00 so all deals are off. We have been cheated!

Went to add a line to an existing plan. Mike was AWESOME in helping get our new phone set up with screen protectors and all, as well as helping to set up all of the services included in the plan. We couldn't be happier. 11/10 recommend.

Lady with 4 kids screaming in the store, went by just to pay a bill. Sat there for half an hour for nothing. Had to go pick up a card at sheetz instead, which cost me more than if I'd had money in my bank account, or if they valued current customers and expedited bill pays.nnWorked for a mobile company myself (boost) and I would always accept bill pays even when working on activations (which they should learn to do) to help keep current customers up and running.

Staff was very courteous and helpful. There was a serious issue, but it was quickly resolved.

I I cannot get a phone because my credit is not good and they was going to charge me $200.00 +tax like I told the young man that I was on a fix income and I didn't have that kind of money for a phone. So I just stay with Verizon.