Rent-A-Center

So over all the customer service was good until I had a problem with a laptop battery. It took 6-7 months to actually get it ordered while I was told multiple time is had already been ordered. They never answer the phone and try to rush off when you calling to address an issue. What’s the point of paying weekly for warranty and insurance on an item if it takes several months of being lied to about the replacement part? The honesty amongst the management is terrible with multiple lies and excuses. I deserve all my money back on what I paid into protections from the date of the I initial complaint. Now it’s been paid off a couple weeks and still no replacement battery. It’s just sickening. Go to arrons or at minimum a different rent a center location. Avoid the Renton location at all costs. Unless you want to never get what you spend your hard earned money on!!!nnOh update, lied to yet again. So Inget a screenshots of tracking information and big surprise. The tracking number says can not be found. Rather than forward the email to me they send a screenshot. It’s a partial screen shot that doesn’t show destination address or what the item is. This store location is horrible. The customer service horrible. They just LIE LIE LIE. Basically if been robbed for thousands by this company and the people in this store. Useless laptop that I’ve had less than one year. Oh and can’t even get the regional manager to call me back even though Mr. Kim is 100% aware of the situation and the store manager Katie. Happily take your money the. Screw you in a second.!

The Staff here are very helpful, the lady who helped us (Jacqueline W.) was amazing & kind

Great customer service.

The staff are friendly, helpful, kind, and nice. They always answer any questions or concerns in a timely manner. Many people complain about the prices but it's rent to own so deal with it!!!!!!! They do now have 6 months same as cash so that's a great new edition that will help keep more money in your wallet. Rent A Center is always getting a new selection of furniture and appliances so upgrading is always a option that most company's don't have. Overall great experience :) Will recommend to friends and family!

Katy and Mel are f'ing amazing