Carvel

Amazing customer service and the best ice cream shop in town ! I recommend this store to all long island customers. A great selection of cakes and ice cream ! Have been buying products for years and they have been on point each and every time!nnThank you oceanside carvel

I ordered 2 cakes on Nov 15, I wanted one for Nov 16 and the other one for Nov 21. The one for Nov 16 he talked me into getting one that was already made because I wanted it fir the next day. That one I asked for pink writing and for it to say happy 21 birthday Amanda and I wanted rainbow sprinkles all around the sides. He said since it’s already made he can’t put sprinkles around the sides but he will put rainbow sprinkles on top. I also asked for 4 or 5nReese’s peanut butter cups and to put one in each corner of the cake. When I picked it upnThey didn’t write 21 it just said happy birthdaynAmanda. When I said something to himnhe said he can put 21 in the corner, I was like never mind. Then when I opened the box to sing happy birthday there were no sprinkles and the Reese’s peanut butter cups were placed on the top of the cake and it looked horrible. The cake that I ordered for the 21 was to have cookies in the middle and purple around the trim with pink writing that says happy 27 birthday Nicole and I wanted rainbow sprinkles all around the sides and I said I want it just like the picture you have on the wall. I pointed to the picture . I called and asked if I can pick it up on the 22nd because there was a change in plans they said yes and asked how And what I wanted written on the cake . I picked up the cake today and when I got home I opened it and there are no rainbow sprinkles on the sides of the cake. I hope the cookies are in the middle of the cake which is what I asked for.This is so annoying and frustrating, They wrote everything down on the order sheet that I wanted and I didn’t get what I paid for. I will not order any more cakes from there.

I want to thank the young lady who took the time to call me about a special order edible photo cake. I received a call to make sure she had the order correct and even added an extra detail when I arrived to pick up my cake! Great job and thank you! You made my daughter’s mini sweet 16 extra special!!!

I am furious! All I wanted was a cherry bonnet cone but i didn’t want to drive all the way to Marvel. Carvel usually doesnt have it but I figured I would call and ask. The nice man on the phone told me that they had the freezer cherry bonnet cones and also the fresh bonnet in store. When I got there they told me that the cherry bonnet was too soft to stick to the ice cream. I wouldn’t care but I purposely called for that exact reason. I want cherry bonnet still and I never got it :(

Amazing service. Staff is very polite and the quality as well as flavors are amazing. Loads of parking as well. We tried their sea-salt caramel and black currant. It was delicious and true to flavor. Would definitely recommend and will visot again.