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Verizon Authorized Retailer – Cellular Sales

745 Panorama Trail, Rochester, NY 14625, USA

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Detailed Information

Place Types Electronics store
Address 745 Panorama Trail, Rochester, NY 14625, USA
Coordinate 43.1314052,-77.4943976
Website https://www.cellularsales.com/stores/verizon-745-panorama-trail
Rating 4.8
Compound Code 4GJ4+H6 Rochester, NY, USA

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Verizon Authorized Retailer – Cellular Sales

Reviews

Lynn Condon (10/01/2020)

This is the best kept secret in Rochester NY. Or the surrou do g suburbs close by. The customer service is fantastic and they jump out of their chair to fret you and tell you everything. I was getting a education on cellphones. So I didn't need to call my daughter. Best spot to go for quick efficient service and friendly too. Close parking to entrance. I wish they wouldn't close it.

Brenda Garman (08/26/2020)

My sister and I are so happy that we met and worked with Ben! He helped us navigate the process of buying two Iphones, 2 Ipads, and switching me from one family plan to another. It took quite some time and through it all, Ben remained professional and patient. My sister and I are “older” and struggle with the most basic aspects of technology. (To put it lightly..) Not only did he get us through the process of learning the new products, he offered to help us anytime that we needed it in the future. And he meant it! We have been back 3 or 4 times now and each time he is as patient with us, as he was, the first day that we bought the products. Ben even came out to the parking lot to help me figure out how to set up the new technology for my car. (That just amazed me!) I’m so happy that we bought our new Apple products through Verizon and especially Ben. Every time I have a question, he invites me back to the store and in minutes, I have learned new “skills”. I should be embarrassed for some of the things he “figures out” for me, but he never makes me feel that way at all! Thank you Ben - you truly are the best!!

Isabele Henry (07/12/2020)

I have just done a business transaction with Kenneth Hammond at your Penfield store. I am more than pleased with his professional approach with my transaction and needs, desires, and wants. He answered every question I had. He was very courteous, kind and had all kinds of knowledge. This is my second time doing business with this young man. I personally contacted him. I am more than pleased with his service. He more than exemplifies your company.

Barb Quail (07/10/2020)

Time well spent at our favorite Verizon store,,. Made the move to a smart phone and Keñny was so very helpful. I wish this location wasn't closing but we will stay with this team where ever big difference in customer service over the other two we have been to. He Also helped my son with insurance claim. A wealth of knowledge. Thanks Kenny

Natalie Brewster (08/29/2020)

Absolutely the most frustrating experience in switching networks. First, my husband was in the store for over 7 hours with the people trying to figure out how to get his watch to work. When we finally came home, the sales man had NEVER EVEN SET UP THE PHONES. We had no service or phone all night until we had to call the next day where we spent 5 hours on the phone getting service hooked up. Then, weeks later we find out that they never contacted AT&T to shut off service AND WE CONTINUED TO GET CHARGED FOR BOTH. Store might as well be shut down because it barely functions as the bare minimum a cell service phone should. Never again will I go to this store, buy your things online. Don’t waste your time.

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