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Mac Shack

2132 Five Mile Line Rd, Penfield, NY 14526, USA

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Detailed Information

Place Types Electronics store
Address 2132 Five Mile Line Rd, Penfield, NY 14526, USA
Coordinate 43.129211,-77.475436
Website http://www.macshackinc.com/
Rating 4.5
Compound Code 4GHF+MR Penfield, NY, USA

Openning hours

Monday 9:00 AM – 6:00 PM
Tuesday 9:00 AM – 6:00 PM
Wednesday 9:00 AM – 6:00 PM
Thursday 9:00 AM – 6:00 PM
Friday 9:00 AM – 6:00 PM
Saturday Closed
Sunday Closed

Photos

Reviews

Will Luthin (11/20/2020)

Replaced the keyboard on my MacBook Pro in just a few days and worked with Apple on the recall so there was no charge to me. Good communication, knowledgeable staff, and completely fixed the issue. Would highly recommend having your Apple products serviced here....much more efficient than taking it to Apple directly.

Divert Living (12/15/2020)

The worst customer service i've ever experience. From the moment apple made an appointment with me they did not try to contact me or tell me there was any paper work due prior to arrival. After Apple told me the downgrade on my software was covered by them and this location could handle that they insisted they would not talk to me or allow me to explain my situation unless i paid a $99 hourly rate and they didn't know how long it would take. As a USA Army Veteran also owning a small business i was highly disgusted with the way this company handles their customers during these difficult times. I would not recommend this company and would rather wait two days for an appointment at the store than help a company that doesn't care about their customers or the community

Luch Pietropaolo (10/26/2020)

good people! doing the best they can to get everyone their macs back with covid & everything else going on. fixed the keyboard on my macbook pro under the apple replacement program which was a savior - especially now because apple has no service appointments available for as far out as i can see

Stacey Rowe (02/03/2021)

Friendly, efficient service with good curbside COVID setup (you pull up and they come out and get it.) Thank you!

Caitlin Randall (05/06/2020)

My laptop would not turn on. I was able to schedule an appointment first thing Monday morning for drop off and by noon had received a call with what they believed to be the problem. They were able to order that part and my laptop was repaired ready for pick up within 24 hours of dropping off. It was an expensive repair but mostly that was for the replacement part, the diagnostic fee is $50 had I not decided to fix it but since I decided to do the repair I was only charged for the part and $99/hr for labor. So thankful to have them available especially during the COVID pandemic to be able to repair my laptop quickly, when at this point I need to have a laptop to be able to do some work remotely. Would definitely recommend!

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