Map
Detailed Information
- Place Types Electronics store
- Address 2200 Penfield Rd, Penfield, NY 14526, USA
- Coordinate 43.1326103,-77.4399864
- Website https://shop.wirelesszone.com/ny/penfield/2200-penfield-road?y_
- Rating 4.4
- Compound Code 4HM6+22 Penfield, NY, USA
Openning hours
- Monday 9:00 AM – 8:00 PM
- Tuesday 9:00 AM – 8:00 PM
- Wednesday 9:00 AM – 8:00 PM
- Thursday 9:00 AM – 8:00 PM
- Friday 9:00 AM – 8:00 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday 11:00 AM – 5:00 PM
Photos
Reviews
I had a less than desirable experience from the moment I walked in the door. My choice of phone wanted was harshly questioned. “Why do you want those phones?” “Why do you want something so new?”nnI wanted to compare two phones, but kept being pushed to the more expensive of the two. I had to bluntly ask for details after attempts to compare the two were ignored.nnVery little information was provided throughout the process. Details on the phones, current deals, payment options, monthly billing. If I didn’t directly ask, little to nothing would have been provided. Due your research before arriving!nnDigital security seems to be disregarded. Another customer was asked for their Apple password rather than to type it in. I was trading in a phone. Rather than reset it, I was asked to write down my passcode so it could be reset later. I reset the phone myself.nThis also led to no transfer process. If I hadn’t backed up my phone before, I would have lost data and media than I did.nnI left the store with a stack of loose leaf papers for receipts and an opened box for the phone. The papers could have at lease been stapled.nnThe experience was less than desirable, but I ended up with the phone I wanted. 2/5 stars.
I purchased a new phone this week and start to finish the service from Will was absolutely outstanding! He answered questions, steered me to the right phone for my preferences and budget and was extremely professional and cordial along the way. Knowing I can call on him for future questions and assistance with tech issues is extremely reassuring and I would recommend Will without hesitation to anyone needing phone advice or service. Thanks, Will!
Great experience. Was scared off from a corporate location and came here instead. Fantastic decision; the most enjoyable upgrade experience I’ve had. Pat was great.
BEST customer service. Real, honest, genuine love for customers! Rob Wolmering, the general manager, truly loves what he does and made my experience of setting up a new phone, transferring from Apple to Samsung, a total breeze! If you need local, real time Verizon support, this is the place for you. 12/10. Thank you!
I’d like to acknowledge the excellent work of Connor at the Penfield, NY store. He patiently helped both my husband and I upgrade our iPhones, including the transferring of contents, syncing of my Apple Watch and helping me install the new iPhone into my car’s media center. We will continue to patronize this store because of the outstanding service.
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