T-Mobile

Fantastic service from Johntin. He was patient, friendly, knowledgeable and efficient and he really listened to me and my strict budget peramiters. Kudos also to Aaron who was really active in the need to keep covid guidelines for number of people allowable. Kept us safe. Johntin came out to check on those of us waiting outside and be sure we were accommodated.

Excellent service, I've been a T-mobile customer for a while now, went in to help my dad get a new phone, BK was very helpful. Hand sanitizer could be found throughout the store. He was very thorough in telling me what I was going to be charged.

Attention Attention ladies and gentlemen.nIf you want to receive a wonderful customer service experience, come to this T-Mobile store, number 8322 in Covington, WA. It starts with the head. The supervisor Aaron. Greeted me as soon as I walked in the door. Told me about the promotions. Was very patient and explained to me about what they can offer me. I really appreciated that. Now onto Chris Johnson, he needs a raise. This young man was so helpful, patient, professional, knowledgeable, kind. I can keep going. I have never experienced customer service like that. I have to write in and tell the people. People are so quick to write in and complain. I love to write in and celebrate when I receive exceptional service. It was so many issues with my phone, passwords, Apple ID. Etc... Chris took his time, he talked to the Apple tech service. It was a lot going on. He didn’t show any frustration at all. He was more worried about me waiting. I didn’t mind waiting. I really enjoyed myself in the store. The atmosphere is so welcoming. He worked with it until he figured it out. Woohoo! I was so impressed. I’m so thankful. I’m still in awe. THANK YOU CHRIS!! Shout out to John. He was also helpful. He gave some input. Wonderful personality as well. I also wrote a more detailed review to T-Mobile. I hope management sees this and recognize these young men. They really deserve it. it was an Amazing experience for me. Aaron is doing a wonderful job at that store. Thanks guys!! You Rock!!!

Service was great the phone no cost financing great. Charging me $46 because I bought a $250 phone ( none of which goes to.the phone) Buy online and save lots of money. You will get your phone in 2 days. Wish I would have waited..

Appalled how I was treated by customer care this morning. Multiple reps hung up on not only myself and the store employee but also REFUSED to transfer me to their supervisor. I have been a t-mobile customer for OVER 12 years on my current plan and was a t-mobile customer for almost 8 years before that when it was voice stream and western wireless before that. I am disgusted how this company in a very short amount of time has spiraled downward In Terms of customer service. reading the reviews on the page I realize no one will lrobably respond to this review. sad. i even asked to speak to the district manager and was ignored. unfortunately after 20 years I am switching all of my mobile business. sad day