Rent-A-Center

The folks at RAC Bolingbrook were a real life saver. Ahmed was awesome. We had a refrigerator fail and needed a replacement while we spent 9 weeks trying to get an LG refrigerator fixed. Ahmed set me up over the phone for a prompt delivery so we could stop living out of cooler. He also made it easy to extend the rental several times as the repair dragged on. Delivery staff were very professional and wore facial masks which made me comfortable. They dropped off and picked up when they said they would. Thanks again for great service.

Terrible place unprofessional customer service skills suck they need a new Manager and crew

They tacked on an insurance I didn’t agree to purchase but seemed useful when I lost my job. I called cooperate when I lost my job and explained that my roommate is working in a Covid infected nursing home so we weren’t able to break our quarantine and asked them to email or fax me any paperwork needed and they refused. They then sent people to my home and tried to tell me that I didn’t have the insurance but I saved my contract. Now I’m just paying off the item to avoid further harassment. They said they’d take off the late fees and “take the loss”. I asked if they could refund what I paid for the insurance if I can’t use it and they won’t. I think this is a corporate level decision and not the store personally. But I will be reporting it to the BBB. Just a heads up if you go through here refuse the insurancenn—update. Josh just called me and I thought he just wanted to discuss my payment that I was making today (Ending any contact from these people). I took this as an opportunity to ask if they could take my payment over the phone. They couldn’t and I get it. He had questions about this review. Tried to twist the dates to say my account was already canceled (I had him look up the cancel date and the day things started closing down due to covid). The dates show I lost my job before. Like I said. He then starts to try to bully me. Tell me that it’s accountability on my part. I’ll take blame for late payments sure.... but a contract is a contract. He said it wasn’t fair that I was going to file a report to the BBB. Like if it was nothing you’d let me file and it get dropped. I’m sure I’m not the only who disapproves of their “insurance “ being added on without permission and not usable. I am entitled to my opinion about how things are ran.... how are you going to have someone call me to try to belittle me into changing my mind?

Terrible customer service they all need training in service.

Paying off my washer today !! If you don’t have to , DONT ever rent from here . Total disaster