T-Mobile

Time to upgrade phone, this location had all the answers. It was a no stress upgrade, I thank you for that.

I couldn't give a worse review. Went to two different sprint stores today, which were purchased by tmobile. The sign on the door says sprint customers are in the right place, but they had zero sprint phones in stock, and would have to ship them if ordered in store. My phone is broke now. I need a new phone NOW. So, tmobile bought out sprint, and doesn't have any available stock in store? Bad luck, or bad service? Poor customer service, unless you're already with tmobile. So angry.

Bait & SWITCH SCAMS RUN HERE. DO NOT GO HERE. FRAUD & SCAMS BEING DONE BY THIS COMPANY. I called Tmobile on 5/29/20 to inquire on promos they were running for my daughter birthday. Spoke to a rep that advised they had a promo called 2020 Apple Switch promo 2 & if I brought in my daughter Iphone 6s to trade in good condition, I qualified for $500 OFF an Iphone 11. The rep wasnt able to get me the phone by her birthday on 6/2, so I went to this store. Went into the store & the agreed to honor the promo. I signed up for a new phone line & received the phone & TRADED in my daughter Iphone 6s IN PERFECT CONDITION. I was told I would pay about $19 for insurance & phone payments would be $8.88 a month w/ a new 2 year contract. Thats $300 for the Iphone 11 TOTAL if its usually $699.99. I did my part as the consumer & gave them the iphone 6s, & left. My daughter was so happy to receive her new phone. I realize this week that my phone bill is now almost $200 a month & that I am paying full price for the phone and the bill increased about $90. I called customer service & found out that they refused to honor the promo b/c I didnt qualify for it so I am paying full price for the phone now & the bill will be $200 a month instead of $130 that I agree b/c of THEIR ERROR. I advised this is their error & they need to honor the agreement and take $500 off the phone cost or return my daughter Iphone 6s & they can have the Iphone 11 back. I refuse to pay this difference on the bill of approx $90 & thats NOT what i signed up for. I was told its TO LATE to get the phone back & the will not honor the $500 off for the trade in iphone 6s. So basically they are forcing me to pay a higher bill & full price for a phone & keeping my daughter Iphone 6s, the trade in. Tell me this isnt fraud. I had 2 supervisors from TMOB review to TRY & resolve this & their response is to go down to the store & speak with them. So I have to go do the LEG work for THEIR ERROR. So next stop is the BBB & then, email the entire board of directors for tmobile. This is strong arm robbery. We are going to take YOUR PHONE, give you our phone & then force you to pay full price for it after we sell it to you for $300, you will pay all of it and we are keeping YOUR PHONE TOO. Do not believe they scam or promises they make. this is fraud. Now, i have to get off work & go into the store that initiative is only COMMISSION to resolve their error. THis is called a bait & switch scam.

No customer service practices at all and very unprofessional staff.

If you're reading this, stop what you're doing and give these guys a shot. You WILL NOT REGRET IT! I can't give them enough praise.