U-Haul Moving & Storage of Cedar Rapids

Great service on a frigid Friday night. I rented a small 10' trick to move my daughter. It wasn't super cheap, but everything was upfront with no surprise fees at check in and the truck ran great.

really nice people i had a pick up 1 hour before opening and receptionist was there to check me in that 1 hour early

Always great customer Service, reasonbly priced, five stars.

Charged 3 times the amount was supposed to. Turned it in as clean as it was when I picked it up and only moved a bike and bed from Walmart.

Unbelievably disappointing, go ANYWHERE ELSE!! First, we made a reservation for a storage unit 3 days in advance. We called to confirm this reservation 20, TWENTY minutes before arriving, they said everything was “good to go!” We get there... they “lost” the reservation in those 20 minutes and we had to start all over.nOkay, fine. Whatever.nAbout a month later I came to pickup my golf clubs. There is a gate at the entrance that requires a card swipe for access to enter and to exit. I entered just fine. (The exit swipe is already annoying because it seems like overkill) but nonetheless, I went to swipe. Didn’t work. Swiped again... nothing. Tried punching in a code. Nope! Hit the help/call button.... nothing. I stood there for 10 minutes and about drove my car through the gate out of frustration before there is a “buzz” that let me out. No voices or help or anything.nNow, today. My breaking point. My boyfriend makes the payments on our unit and he has never missed a payment. We roll up to get some stuff out of the unit and it has a UHAUL lock on it saying we can’t access our unit because “no payment has been made”n..........nI am livid. We went up to the front desk and showed them his bank statement. They recognized the mistake and unlocked it. BUT STILL! THE PRINCIPAL! WHAT IF WE NEEDED TO GET IN THERE AFTER HOURS/ IN A HURRY??!?nnI’ve just had enough at this point. We are moving to Green Acres Storage Facility. I’ve heard good things. I would strongly suggest avoiding this UHAUL in particular at all costs.